Servicenow SRE

We are a team of technology evangelists, implementation specialists, and commercial executives with a wealth of global experience in delivering complex programs. Together, we are reshaping the landscape of value creation in what we believe is a broken system. Driven by our dedication to help clients achieve sustainable outcomes, we are inspired by our mission to challenge conventional norms.

The Role

Onsite/Remote: 3 days onsite, 2 days remote.

Client Cloud Operations is responsible for the operation of Client infrastructures in our Private and Public clouds. We are using ServiceNow to manage our CMDB and ITSM processes across 4 different internal Business lines, but also to serve their external customers through an integrated Support portal. Our ServiceNow Boost team manages different Instances of the same code branch to answer specific regulatory requirements. We have today one Instance in Europe, and one Platform in the US intended to comply with CFIUS / CJIS requirements.

We are looking for a ServiceNow Operations/SRE Engineer to join our Global Operations team and assist with operations for our ServiceNow platforms. This function includes overseeing the platform’s day-to-day operations, guaranteeing system stability, and providing user reports.

Key Responsibilities and Activities:

1. Operations Support:
   • Be responsible for Operations of our ServiceNow Platforms according to our global operation rules/processes. This includes: Incident management, Platform Upgrades, Release Management, Health checks, Security Checks.
   • Ensure proper Platform Administration and admin requests OLA fulfillment.
   • Assist in troubleshooting issues and errors within the ServiceNow platform.
   • Weekly report to our Global Operation Group leader.
2. Contribution to SRE (Site Reliability Engineering) activities:
   • Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks.
   • Contribute to Definition and Documentation of processes or how-to as knowledge base articles.
3. Project involvement:
   • Actively participate in ServiceNow implementation and integration projects.
   • Contribute to the testing and quality assurance processing during project rollouts.
4. Training:
   • Conduct regular training sessions for employees and contractors.
   • Maintain knowledge base articles for end users.
5. Ramp Up:
   • Ramp Up Knowledge in ServiceNow Platform technology.
   • Become a Certified System Administrator.

Qualifications:

• Bachelor’s or master’s degree in information technology.
• Experience in Systems / Operations / IT.
• Knowledge of programming languages like JavaScript.
• Knowledge in Security.
• Basic knowledge of ITSM principles.
• Experience in IT project management, DevOps/Agile.
• Fluent in English.

Preferred Skills:

• Excellent analytical and problem-solving skills.
• Strong communication and organizational abilities.
• Ability to document processes, configurations, and user guides clearly and effectively.
• Familiarity with HTML, CSS, and web services (REST, SOAP) is beneficial.
• ServiceNow certification (e.g., ServiceNow Certified System Administrator).

We Offer:

• Opportunities for professional development and certifications.
• A dynamic and supportive work culture.

Ideal Profile:

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 3 years of experience.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You have excellent written and verbal communication skills.
• You have working knowledge of ServiceNow.
• You are a strong networker & relationship builder.
• You are adaptable and thrive in changing environments.
• You are a strong team player who can manage multiple stakeholders.

What's on Offer?

• Flexible working options.
• Work within a company with a solid track record of success.
• Excellent career development opportunities.