ServiceNow Solution Architect, Digital & Emerging Tech, Technology Consulting

Ernst & Young Advisory Services Sdn Bhd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Ernst & Young is seeking a ServiceNow Solution Architect passionate about enhancing client experiences through the ServiceNow platform. Responsibilities include providing technical advisory services, creating architecture design documentation, and collaborating with analysts and delivery managers to implement solutions effectively. Ideal candidates will have over 3 years of ServiceNow experience and a strong ability to build relationships with clients while delivering high-quality solutions.

Benefits

Competitive remuneration

Continuous learning opportunities

Flexible working arrangements

Diverse and inclusive culture

Qualifications

• An ability to define technical solutions aligned with client business problems.
• More than 3 years experience working with the ServiceNow platform including designing and implementing solutions.
• Fundamental understanding of relevant key technologies for ServiceNow integration solutions.

Responsibilities

• Defining scope and providing technical advisory services to assist clients implementing a ServiceNow program.
• Understanding client requirements and translating them into workable system solutions.
• Creating and maintaining Platform Implementation Roadmaps.

Skills

ServiceNow

Problem-solving

Technical leadership

Client relationship management

Job description

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Location:

Other locations: Primary Location Only

Date: Jul 8, 2025

Requisition ID: 1180242

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

We’re seeking a ServiceNow Solution Architect, who’s an encouraging team player, is passionate about the ServiceNow platform and has a knack for producing an excellent customer experiences and designing highly supportable solutions.

Our passion is to work with our customers to deliver great ServiceNow experiences so that we can build a better working world together.

Here at EY you’ll work with a team of amazing Technologists who are always growing, learning, and adapting, in and out of the office. With an innovative and adaptable team, driven by honest values and an amazing, supportive culture, we’re out to unleash the power and potential of ServiceNow for every client we work with. We’re looking for people like you who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative environment.

Your key responsibilities

• Defining scope and providing technical advisory services to assist clients implementing a ServiceNow program of work
• Understanding client requirements and translating to these into workable system solutions, creating architecture design documentation and ServiceNow roadmaps.
• Creating and maintaining Platform Implementation Roadmaps and provide hands on assistance with the detailed design and implementation approach of selected engagements
• Demonstrating product and technical leadership on ServiceNow engagements
• Working with a team of technical and functional analysts, solution architects and delivery managers to deliver incredible ServiceNow solutions for clients.
  

Skills and attributes for success
To qualify for the role you must have:

• An ability to define at an architectural and design level of detail, technical solutions aligned with client business problems
• More than 3 years experience working with the ServiceNow platform including designing and implementing solutions, and fundamental understanding of the relevant key technologies
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, SOAP/REST Web Services, LDAP, JDBC/ODBC; well versed in CSDM 3.0 framework and an understanding of popular coding languages.
• A keen eye for detail with strong problem-solving skills and an ability to think outside the box
• The ability to build strong and credible relationships with business and technical stakeholders at all levels of the business
• The ability to self-manage and develop skills independently while contributing to the capability set of the broader team

Ideally, you’ll also have:

• ServiceNow certifications
• Consulting Experience

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.