ServiceNow Solution Architect

Roles & Responsibilities

Job Summary

We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization and Hyper automation while ensuring alignment with enterprise architecture principles.

Core Responsibilities

1. Strategic Leadership
   • Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
   • Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization and Integration Hub
   • Lead architectural decisions for complex, multi-workstream ServiceNow implementations
   • Establish centre of excellence frameworks and governance models for sustainable platform growth
2. Solution Design & Implementation
   • Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
   • Design modern user experiences leveraging Next Experience UI, Mobile capabilities and Virtual Agent
   • Develop integration architectures using Integration Hub, Flow Designer and API frameworks
   • Implement AI-powered solutions using Now Assist, Natural Language Understanding and Predictive Intelligence
   • Leverage ServiceNow's Hyper automation capabilities including RPA Hub, Process Optimization and Integration Hub
3. Technical Leadership
   • Guide implementation teams on architectural patterns, coding standards and best practices
   • Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
   • Architect cross-platform solutions integrating ServiceNow with enterprise systems
   • Establish technical governance frameworks and platform standards
   • Lead technical discovery workshops and architecture review sessions
4. Innovation & Continuous Improvement
   • Research and evaluate new ServiceNow features and capabilities
   • Drive adoption of modern development practices including DevOps and Agile
   • Mentor team members on ServiceNow best practices and emerging technologies
   • Conduct regular architecture assessments and optimization reviews

Required Qualifications

1. Experience
   • 8+ years of enterprise IT experience with 5+ years specifically in ServiceNow architecture
   • Proven track record leading at least 2 large-scale ServiceNow implementations
   • Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance, Customer Service Management and preferably:
   • Environmental, Social and Governance (GRC)
   • Strategic Portfolio Management (SPM)
   • Public Sector Digital Services (PSDS)
2. Technical Expertise
   • Deep understanding of ServiceNow platform architecture and capabilities
   • Expert knowledge of:
   • Now Platform App Engine
   • Integration Hub and Flow Designer
   • Service Graph CMDB
   • Now Intelligence & AI capabilities
   • Performance Analytics
   • Next Experience UI Framework
   • Strong programming skills in Java, Glide, and REST/SOAP web services
   • Experience with modern integration patterns and technologies
3. Certifications
   • ServiceNow Certified Technical Architect (CTA)
   • ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
   • ServiceNow Certified System Administrator (CSA)
   • Additional certifications in relevant ServiceNow products preferred
4. Education
   • Bachelor's degree in Computer Science, Information Technology or related field
5. Key Competencies
   • Strategic thinking and business acumen
   • Strong communication and stakeholder management
   • Problem-solving and analytical skills
   • Team leadership and mentoring
   • Innovation mindset
   • Change management expertise