ServiceNow, Senior Associate/ Assistant Manager/ Manager

KPMG SERVICES PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A global consulting firm in Singapore is looking for a ServiceNow specialist to lead IT transformation projects. The ideal candidate will have a strong background in ServiceNow, excellent communication skills, and experience in client-facing roles. You’ll be pivotal in advising stakeholders and providing technical solutions tailored to business needs. This role offers a dynamic work environment and opportunities for professional growth.

Benefits

Flexible working framework

Diverse and inclusive workplace

Training and development opportunities

Qualifications

• Minimum 4-6 years of relevant experience on ServiceNow implementation.
• Experience with key technologies including SSO, LDAP, REST.
• Ability to understand customer requirements for complex SaaS solutions.

Responsibilities

• Serve as key technical resource for the ServiceNow platform.
• Lead requirements gathering and develop/document process workflows.
• Design and develop solutions within the ServiceNow environment.

Skills

Strong communication skills

Problem-solving skills

Ability to adapt quickly

Education

Bachelor’s degree in information technology or related field

ServiceNow Certified System Administrator certification

Tools

ServiceNow platform

JavaScript

Job description

At KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.

As a key member of the ServiceNow team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the ServiceNow platform to meet their needs.

Your ability to communicate effectively with both technical and non-technical stakeholders will be key to your success in this role. You will be expected to have a deep understanding of the ServiceNow platform and its capabilities to offer strategic guidance and support to our clients.

CIO Advisory team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.

The role involves:

• Serving as the key technical resource for the configuration, development, support, and maintenance of the ServiceNow platform. The successful candidate will have fluency In ServiceNow base platform, with the ability to learn and adapt to other areas of the platform per the needs of the engagement.
• Serving as primary technical point-of-contact for projects
• Leading the efforts and provide guidance in requirements gathering and developing/documenting process workflows.
• Defining technical solutions for architecture and design that are aligned with the client's business problems and ServiceNow implementation best practices.
• Leading a team of developers to convert requirements into user stories, create solutions, review development, and perform testing.
• Provide both technical and non-technical training to clients for the implemented solutions as built on the platform
• Designing and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, business rules, ACLs, UI Builder, and any other configurations required to support client processes.
• Providing advanced support for ServiceNow by troubleshooting a variety of application problems, implementing bug fixes, and performing root cause analysis
• Participating in the discovery sessions and process definitions with team lead and other developers

⠀

The ideal candidate should possess:

• Bachelor’s degree in information technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA or comparable experience.
• ServiceNow Certified System Administrator (CSA) certification required. Other product CIS certifications preferred, but not mandatory.
• For Managers, minimum 8 years of relevant experience on end-to-end ServiceNow implementation experience will be preferred.
• For Senior Associate to Assistant Manager, minimum 4-6 years of relevant experience on end-to-end ServiceNow implementation experience will be preferred.
• Strong communication and problem-solving skills
• The ability to adapt to engagements by quickly learning functional, industrial, and technical concepts.
• Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS. Non-mandatory.
• Experience with scripting in the ServiceNow platform using JavaScript.
• ServiceNow Certified System Administrator (CSA) certification
• Deep knowledge and experience in understanding customer requirements necessary to successfully implement a complex SaaS solution including a strong appreciation for understanding business contexts within technical requirements.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.