ServiceNow Project Manager

NIBAARA TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A tech solutions company in Singapore is seeking an experienced Project Manager to lead ServiceNow projects. The ideal candidate will have over 5 years of experience in project management and business analysis, with a strong understanding of IT service management. Responsibilities include managing projects from initiation to deployment and collaborating with various stakeholders. ServiceNow certifications are highly desirable.

Qualifications

• 5+ years of experience in ServiceNow project management.
• Strong understanding of IT service management best practices.
• ServiceNow certifications are highly desirable.

Responsibilities

• Manage ServiceNow projects from initiation to deployment.
• Gather and analyze business requirements for implementations.
• Collaborate with stakeholders to understand business needs.

Skills

ServiceNow platform expertise

Project management methodologies

Business analysis

Communication skills

Stakeholder management

Job description

Key Responsibilities

• Project Management
  
  
  
  • Manage ServiceNow projects from initiation to deployment, ensuring timely delivery and stakeholder satisfaction.
  
  
  • Develop project plans, resource allocation plans, and risk management strategies.
  
  
  • Coordinate with stakeholders, developers, and end-users to ensure successful project outcomes.
  
  
  
  


• Business Analysis
  
  
  
  • Gather and analyze business requirements for ServiceNow implementations.
  
  
  • Design and configure ServiceNow solutions to meet business needs.
  
  
  • Develop business cases, process maps, and requirements documents.
  
  
  
  


• ServiceNow Expertise
  
  
  
  • Strong knowledge of ServiceNow platform, ITSM, and ITOM modules.
  
  
  • Experience with ServiceNow implementation methodologies (e.g., Agile, Waterfall).
  
  
  • Ability to configure and customize ServiceNow solutions.
  
  
  
  


• Stakeholder Management
  
  
  
  • Collaborate with stakeholders to understand business needs and priorities.
  
  
  • Communicate project status, risks, and issues to stakeholders.
  
  
  • Ensure stakeholder satisfaction and manage expectations.
  
  
  
  

Required Skills

• ServiceNow platform expertise (ITSM, ITOM, etc.)


• Project management methodologies (Agile, Waterfall, etc.)


• Business analysis and requirements gathering


• Strong communication and stakeholder management skills


• Ability to work in a fast-paced environment and prioritize tasks effectively

Experience Level

5+ years of experience in ServiceNow project management and business analysis, with a strong understanding of IT service management best practices.

Certifications

ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.