ServiceNow Platform Architect - APAC ITSM

EVOLUTION RECRUITMENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Une entreprise de recrutement dynamique à Singapour recherche un responsable de la gestion des services IT. Vous serez responsable de la conception des processus de gestion des services et de l'architecture sur la plateforme ServiceNow. Le poste exige une expertise solide dans ITSM, ITAM et une forte connaissance des contrôles de conformité, avec un accent particulier sur l'optimisation des processus dans la région APAC.

Qualifications

• Expérience démontrable en gestion des services IT.
• Certification ITIL préférée.
• Connaissances en technologies cloud est un plus.

Responsibilities

• Concevoir les processus de gestion des services IT et d'actifs.
• Gérer les opérations quotidiennes de l'ITSM et de l'ITAM.
• Diriger les activités de conception et de développement de ServiceNow.

Skills

IT service and asset management

ITIL frameworks

ServiceNow platform architecture

Education

Bachelor's degree in Information Systems

Job description

Key Responsibilities:

• Design IT service and asset management processes that incorporate IAM requirements and meet business needs.
• Define strategies for optimizing ITSM and ITAM while ensuring alignment with security and compliance goals.
• Oversee the transition of new or revised services, ensuring proper integration of IAM protocols.
• Manage day-to-day ITSM and ITAM operations with a strong emphasis on compliance and control.
• Own the architecture, customization, and rollout of the ServiceNow platform to support expansion across APAC countries.
• Lead ServiceNow design and development activities to enhance automation, workflow efficiency, and tool integration.
• Collaborate across ITSM, ITAM, and IAM teams to ensure cohesive service delivery and continuous improvement.

Requirements:

• Bachelor's degree in Information Systems or related field.
• Proven experience in IT service and asset management.
• Strong knowledge of ITIL frameworks; ITIL certification is preferred.
• Hands-on experience with ServiceNow platform architecture, customization, and rollout across multiple environments.
• Experience in ServiceNow tool design and development is required.
• Familiarity with project management and risk/compliance controls.
• Understanding of cloud technologies is a plus.