ServiceNow ITOM/CMDB Architect

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do this by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:

If your passion is to build solutions that really make a difference to enterprises, the community, and your world, Infosys is the right place for you.

Responsibilities:

• Lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional, and technical requirements necessary to design and implement the solution.
• Collaborate with clients to understand their business requirements and develop solutions that meet customer requirements aligned with project plan and timelines.
• The ITOM Technical Architect should be comfortable in designing ITOM & CMDB solutions, namely Event, Discovery, Service Mapping, AIOps, and Orchestration.
• Collection of requirements for new solution implementations, Remediation of prior implementations, Consulting and advising, Building and development of new solutions.
• Ensure solution architecture analysis, design, and direction on development activities, with specific emphasis on leading efforts involving Process, Solution Design, and Integration while ensuring technical leadership and assurance of best practices.
• Produce a detailed functional design document to match customer requirements.
• Propose Integration with other tools and vendors whenever possible and define integration best practices.

Preferred Skills and Experience:

• Ability to create and present detailed technical designs, plans, and training to customers.
• Minimum 9+ years of Technical & functional knowledge and implementation experience of IT Tools and ITIL Processes/Functions. Development, configuration, and integration experience in building solutions on the ServiceNow platform.
• More than 7+ years of Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
• Experience in project delivery and working directly with customers and clients.
• Expertise on import/export of configuration/asset data. Knowledge of Web Services (XML, HTML, Web Services, REST, etc.). Knowledge of Database relationships.
• Ability to work in a project-oriented consulting environment and provide estimates of effort and communicate status to management.
• Experience with geographically distributed development teams.

Core traits:

• A collaborative nature with strong communication skills.
• Outstanding time management and organization skills.
• Adept in problem-solving and resolving conflict.
• ServiceNow Discovery, Service Mapping.
• Configuration Database (CMDB) & CSDM implementation knowledge.
• Cloud Platforms - AWS, Azure, GCP, VmWare, Oracle Cloud.
• ServiceNow Certifications:

• Certified Implementation Specialist Discovery.
• Certified Implementation Specialist Cloud Provisioning and Governance.
• Certified Implementation Specialist Service Mapping.