ServiceNow Developer - Lead Consultant

Foundit; Singapore; On-site; USD 80,000 - 130,000; Full time

Job summary

Join a forward-thinking company as an ITOM Technical Architect, where you'll lead the design and implementation of innovative IT solutions. This role requires a blend of technical expertise and collaborative skills, allowing you to work closely with clients to meet their business needs. You'll be at the forefront of digital transformation, leveraging your extensive experience in ITIL processes and ServiceNow to drive successful project outcomes. With a focus on best practices and integration, you'll help shape the future of technology solutions in a dynamic work environment. If you're passionate about technology and eager to make an impact, this is the perfect opportunity for you.

Qualifications

• 9+ years of experience in IT tools and ITIL processes.
• Expertise in designing complex, multi-tier solutions.

Responsibilities

• Lead requirements gathering workshops and provide technical guidance.
• Collaborate with clients to develop solutions aligned with their needs.

Skills

Technical Design

ITIL Processes

ServiceNow Development

Project Delivery

Communication Skills

Problem Solving

Education

Bachelor's Degree in IT or related field

Tools

ServiceNow

AWS

Azure

GCP

VMware

Oracle Cloud

Job description

About the Client

The client is a global leader in digital services and consulting, helping businesses navigate their digital transformation journey. With expertise in AI, cloud computing, automation, and cybersecurity, the company delivers innovative solutions across industries. The company is committed to driving business growth through technology, agility, and sustainable innovation.

Roles and Responsibilities

Responsibilities:

1. Lead requirements gathering workshops with internal business stakeholders to provide technical guidance and assist with capturing all necessary business, functional, and technical requirements for designing and implementing solutions.
2. Collaborate with clients to understand their business needs and develop solutions that meet customer requirements aligned with project plans and timelines.
3. The ITOM Technical Architect should be comfortable designing ITOM & CMDB solutions, including Event, Discovery, Service Mapping, AIOps, and Orchestration.
4. Gather requirements for new solution implementations, remediate prior implementations, provide consulting and advice, and build new solutions.
5. Ensure solution architecture analysis, design, and development activities, with emphasis on leading efforts involving process, solution design, and integration, while ensuring technical leadership and adherence to best practices.
6. Produce detailed functional design documents to match customer requirements.
7. Propose integration with other tools and vendors where possible and define best practices for integration.

Preferred Skills and Experience:

1. Ability to create and present detailed technical designs, plans, and training to customers.
2. Minimum of 9+ years of technical and functional knowledge and implementation experience in IT tools and ITIL processes/functions. Experience in development, configuration, and integration on the ServiceNow platform.
3. Over 7+ years of experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high-availability environment.
4. Experience in project delivery and working directly with customers and clients.
5. Expertise in import/export of configuration/asset data, web services (XML, HTML, REST), and database relationships.
6. Ability to work in a project-oriented consulting environment, estimate effort, and communicate status to management.
7. Experience working with geographically distributed development teams.

Core Traits:

1. Strong communication skills and a collaborative nature.
2. Excellent time management and organizational skills.
3. Adept at problem-solving and conflict resolution.
4. Knowledge of ServiceNow Discovery and Service Mapping.
5. Knowledge of CMDB & CSDM implementation.
6. Experience with cloud platforms: AWS, Azure, GCP, VMware, Oracle Cloud.
7. ServiceNow certifications, including:

• Certified Implementation Specialist Discovery
• Certified Implementation Specialist Cloud Provisioning and Governance
• Certified Implementation Specialist Service Mapping