Servicenow Developer - Cognizant

Cognizant Technology Solutions Asia Pacific Pte Ltd; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

A global IT services company is seeking an experienced ServiceNow Developer to create and maintain applications within the ServiceNow platform. The ideal candidate will have over 3 years of experience in developing ServiceNow solutions and strong skills in application development and workflow automation. The role includes responsibilities such as designing applications, managing integrations, and ensuring compliance with security policies. Competitive salary and development opportunities provided.

Qualifications

• 3+ years of experience developing solutions using ServiceNow modules and platform tools in enterprise/government environments.
• Preferred certifications include ServiceNow Certified System Administrator, Application Developer, and Implementation Specialist.

Responsibilities

• Design and develop scoped applications and modules using App Engine Studio.
• Automate business processes using Flow Designer and Workflow Editor.
• Configure and customize ServiceNow HRSD and IRM modules.
• Develop and maintain integrations using Integration Hub and REST/SOAP APIs.
• Implement security controls and adhere to data loss prevention (DLP) policies.

Skills

Application development

Workflow automation

Integration development

Scripting

Data modeling

Automated testing

Tools

ServiceNow HRSD

ServiceNow IRM

App Engine Studio

Flow Designer

Integration Hub

REST/SOAP APIs

ATF

Job description

Overview

Resource Requirement: ServiceNow Developer

Scope of Work

1. Development & Technical Implementation

• Design and develop scoped applications and modules using App Engine Studio.
• Automate business processes using Flow Designer and Workflow Editor.
• Configure and customize ServiceNow HRSD and IRM modules.
• Develop and maintain integrations using Integration Hub and REST/SOAP APIs.
• Implement data models, business rules, UI policies, client/server scripts, and catalog items.
• Ensure solutions are scalable, maintainable, and aligned with organizational architecture and SGTS standards.

2. Security, Compliance & Quality Assurance

• Adhere to IM8 and SGTS guidelines for application development.
• Implement security controls, role-based access, and adhere to data loss prevention (DLP) policies.
• Remediate identified vulnerabilities and address audit findings.
• Establish and maintain automated testing frameworks.
• Contribute to CI/CD pipelines for ServiceNow deployments.

3. System Maintenance & Support

• Participate in sprint-based maintenance activities, including bug fixes, performance tuning, and enhancements.
• Support application monitoring and health checks.
• Log, track, and resolve issues according to defined SLAs.
• Provide technical inputs during retrospectives to continuously improve system performance.

4. Documentation & Knowledge Management

• Maintain technical design documents, configuration details, and deployment guides.
• Document integration specifications and workflows.
• Contribute to the knowledge base for recurring issues and standard resolutions.

Resource Requirements

• Experience: 3+ years developing solutions using ServiceNow modules and platform tools in enterprise/government environments
• Key Skills: Application development, workflow automation, integration development, scripting, data modeling, automated testing
• Technical Knowledge: ServiceNow: HRSD, IRM, App Engine Studio, Flow Designer, Integration Hub, REST/SOAP APIs, ATF
• Preferred Certifications:
• ServiceNow Certified System Administrator (CSA); ServiceNow Certified Application Developer (CAD); ServiceNow Certified Implementation Specialist (ITSM/HRSD)
• Soft Skills: Problem-solving, attention to detail, teamwork, adaptability, documentation skills