ServiceNow Developer

DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology services company in Singapore is seeking a ServiceNow ITOM specialist to optimize IT operations through platform configuration and automation. The role requires strong experience in configuring ServiceNow modules, with a focus on Discovery, Service Mapping, and Event Management principles. Candidates should possess a Bachelor's degree and relevant certifications, as well as excellent problem-solving and communication skills. This position offers the opportunity to influence ITOM processes and contribute to innovative service management solutions.

Qualifications

• 5+ years experience with ServiceNow, focusing on ITOM modules.
• Strong understanding of Discovery, Service Mapping, and Event Management.
• Relevant ServiceNow certifications preferred.

Responsibilities

• Configure the ServiceNow platform to meet ITOM requirements.
• Design and implement workflows and automation scripts.
• Integrate ServiceNow modules with other enterprise systems.

Skills

Problem-solving

Communication

Observability

Education

Bachelor's degree

Tools

ServiceNow

Job description

Job Description

• Configure the ServiceNow platform to meet the organization's ITOM requirements.
• Design and implement workflows, forms, and automation scripts to optimize ITOM processes.
• Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally.
• Discover devices and applications across various network segments to ensure data quality of CMDB.
• Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services.
• Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.
• Conduct requirements analysis for development of new features, components and enhancements to existing components.
• Conduct or participate in design discussions, design/code walkthrough meetings.
• Design, develop, review, test, deploy and support out of the box solutions in the platform.
• Ensure compliance to customers security best practices and coding standards.
• Ensure compliance to customers reference architecture and requirement/design artefacts.
• Ensure compliance to customers development and release methodologies (CM/CI/CD).
• Navigate and adapt to various environments providing support for and working closely with customers.
• Contribute to production work including deployments and incident and problem management.
• Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.
• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
• Establish and maintain data integrations to ensure accuracy and consistency.
• Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
• Ensure the organization is prepared for audits and regulatory inspections.
• Stay informed about industry best practices and evolving regulatory requirements.
• Propose and implement improvements to ITOM processes and ServiceNow configurations.

Requirements

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
• Experience in Observability a plus.
• Experience in configuring ServiceNow workflows and forms.
• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
• Experience with User Management including groups, users, roles, ACLs, etc.
• Excellent problem-solving and communication skills.
• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.