ServiceNow Business Analyst

ALMR CONSULTING PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading consulting firm in Singapore seeks a proactive ServiceNow Business Analyst to enhance and roll out ServiceNow solutions. This role involves gathering requirements, translating them into specifications, and working with technical teams to improve user experience. Ideal candidates should have over 3 years of relevant experience and strong analytical skills in an Agile setting.

Qualifications

• 3+ years of experience as a Business Analyst with ServiceNow exposure.
• Solid understanding of ServiceNow modules and capabilities.
• Strong analytical skills with experience in process mapping.

Responsibilities

• Gather, analyze, and document business requirements for ServiceNow implementations.
• Translate requirements into functional specifications.
• Conduct UAT and provide user training.

Skills

Business analysis

ServiceNow knowledge

Analytical skills

Agile/Scrum practices

Stakeholder management

Tools

Jira

Confluence

Job description

Job Summary

We are seeking a proactive ServiceNow Business Analyst to support the design, enhancement, and rollout of ServiceNow solutions. The role involves gathering business requirements, translating them into functional specs, and collaborating with technical teams to deliver value-driven solutions aligned with enterprise goals.

Key Responsibilities

• Gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
• Translate requirements into functional specifications and support solution design.
• Conduct UAT, validate workflows, and support user acceptance.
• Provide user training, platform support, and maintain documentation and knowledge articles.
• Identify opportunities for process improvements and improved user experience.

Requirements

• 3+ years of experience as a Business Analyst, with specific exposure to ServiceNow or IT platforms.
• Solid understanding of ServiceNow modules and capabilities.
• Strong analytical skills, with experience in process mapping, requirements elicitation, and documentation.
• Excellent communication and stakeholder management, especially translating technical solutions into business terms.
• Experience with Agile/Scrum practices and collaboration tools (e.g., Jira, Confluence).