Servicedesk Engineer

Randstad (Schweiz) AG; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in IT support is searching for a Servicedesk Engineer to provide first-line support in Singapore. Candidates should have at least 1 year of experience and a solid grasp of Windows and Linux systems. This role also involves troubleshooting and onboarding new employees, aiming to enhance service delivery based on feedback.

Qualifications

• Minimum 1 year of experience in IT support or servicedesk roles.
• Familiarity with Windows/Linux operating systems and common software applications.
• Ability to work independently as well as part of a team.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware and software issues to ensure operational efficiency.
• Document incidents and resolutions in the ticketing system.

Skills

Problem-solving

Analytical skills

Communication

Tools

Windows

Linux

Job description

We are looking for a dedicated and proactive Servicedesk Engineer to join our team in Singapore. The ideal candidate will have a strong foundation in IT support, excellent problem-solving skills, and the ability to communicate effectively with users at all levels.

What You'll Do:
Provide first-line technical support to end-users via phone, email, and in-person interactions.
Troubleshoot hardware and software issues to ensure operational efficiency.
Document incidents and resolutions in the ticketing system for future reference.
Collaborate with IT teams to escalate complex issues as needed.
Assist in onboarding new employees by setting up their workstations and accounts.
Continuously improve service delivery processes based on user feedback.

What We’re Looking For:
Minimum 1 year of experience in IT support or servicedesk roles.
Familiarity with Windows/Linux operating systems and common software applications.
Strong analytical skills with attention to detail.
Excellent verbal and written communication skills.
Ability to work independently as well as part of a team.

If you're passionate about providing exceptional IT support, we want to hear from you! Apply now!