Service Technician / Engineer

EagleBurgmann Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Une entreprise leader dans la fourniture de solutions d'étanchéité recherche un Technicien pour soutenir les ventes en tant que contact client. Le candidat idéal possède une expérience en industrie de processus ou en équipements rotatifs, avec une formation en ingénierie. Vous serez responsable de l'installation, de la maintenance et de l'analyse des produits tout en maintenant la conformité aux normes de sécurité. Un bon esprit d'équipe et des compétences en communication sont essentiels pour réussir ce rôle.

Qualifications

• Expérience dans l'industrie de processus, centrales électriques ou OEM.
• Prêt à voyager localement et internationalement.
• 3 ans d'expérience dans l'industrie des équipements rotatifs (préféré).

Responsibilities

• Installer et démonter des joints mécaniques sur site.
• Analyser les échecs de produits et effectuer des réparations.
• Assurer la conformité aux exigences HSE.

Skills

Analytical skills

Inter-personal skills

Communication skills

Education

Diploma in Engineering

Tools

MS Office

SAP

Job description

Role

• To support Sales in all service-related topics and activities, including but not limited to product repairs & its documentation, service data collection, product failure analysis & trouble shooting

• To act as a contact point towards the customer

Responsibilities

On-site

• Uninstall and install Mechanical Seals and other EB products at customer site

• Witness & documentation during commissioning (start-up)

• Explain basic technical matters (such as repairs, failure reasons) to the customer

• Propose product upgrades & conversions in cooperation with Sales & TSS

In-house

• Disassemble, assemble, and clean Mechanical Seals & other EB products and its components

• Observation, inspection and assessment of disassembled products and its components, incl. dimension taking and photographic documentation

• Refurbishment of components (lapping etc.)

• Use various test- and inspection equipment to inspect own or others work

• Take responsibility of timely completion of service job.

Support Repair Offer Preparation

• Create detailed repair BOM and repair proposal as foundation of the repair offer

Troubleshooting

• Lead trouble shootings of seals & systems

• Conduct product failure analysis

Data, Documentation & KPI

• Collect service-related data on-site and in-house, and upload to On Track and other IT systems

• Identify bad actors and take countermeasures

• Full documentation of product repairs incl. creation of both Observation and Inspection Reports

HSE

• Maintain compliance with all applicable HSE requirements, policies & regulations

The supervisor or management may assign other tasks occasionally.

Qualifications

Mandatory

• Experience in process industry, power plants or OEMs (pumps, agitators, …)

• Diploma in Engineering or comparable

• Willing to travel locally and internationally

• Proficiency in MS Office programs

• English reading/writing

• Good inter-personal skills

• Good analytical skills

• Class 3 Driving license

Preferred

• 3+ years of experience in rotating equipment industry, incl. troubleshooting

• Knowledge of sealing technologies and its associated equipment, incl. repairs

• Good communication skills and a team-player mindset

• Pleasant personality with a constructive technical sales approach

• Brings solutions on the table to help resolve & retain difficult customers

• Experience with SAP software

• Able to communicate in English (written and spoken)

Pay and position offered commensurate with experience and qualifications.