Service Technician

OTSAW DIGITAL PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading company specializing in robotic technology is seeking a skilled worker to monitor and maintain OTSAW Products. The candidate will be responsible for conducting routine checks, reporting issues, and assisting the Robotics Operations Team. This role requires a diploma in engineering and familiarity with autonomous mobile robots.

Qualifications

• Proven work experience of at least 1 year in a technical industry.
• Familiar with MS Word, Excel, and Powerpoint.

Responsibilities

• Monitor operations of OTSAW Products.
• Prepare Service Reports and Maintenance Reports.
• Provide first response to technical issues.

Skills

Proficiency in using mechanical and electrical tools

Ability to communicate clearly

Knowledgeable in identifying mechanical parts

Familiarity with Autonomous Mobile Robots (AMR)

Ability to work independently

Education

Diploma or Certificate in Mechanical/Electrical/Computer Engineering

Job description

Skilled worker in charge of monitoring the operations and maintenance of OTSAW Products

ROLES AND RESPONSIBILITIES

• Monitor the operations of OTSAW Products
• Perform basic housekeeping and routine checks of OTSAW Products
• Provide the first response to any technical issues encountered by OTSAW Product
• Assist in attending to Tier 1 - Operations related issues via remote or on-site support
• Escalate higher level issue to superior for immediate advice and action whenever needed
• Prepare the Service Reports, Maintenance Report and other Operations related documents as needed
• Execute ad hoc tasks on behalf of the Robotics Operations Team as needed

SKILLS AND QUALIFICATIONS

• Diploma or Certificate in Mechanical/Electrical/Computer Engineering or other related fields
• Proven work experience of at least 1 year in a technical industry
• Familiarity with Autonomous Mobile Robots (AMR) and Automated Guided Vehicles (AGV)
• Proficiency in using mechanical and electrical tools
• Knowledgeable in identifying basic mechanical parts and electrical components
• Familiarity in using computers and basic applications such as MS Word, Excel and Powerpoint
• Ability to work independently and remain professional under pressure
• Ability to clearly communicate with colleagues and end users

ADDITIONAL REQUIREMENT

• Physically fit to perform tasks involving lifting of heavy equipment and working in confined spaces
• Willing to travel locally in a short notice
• Comfortable to work in a shifting schedule
• Comfortable to work overtime as needed
• Willing to be deployed overseas as needed