Service Technician

GETINGE SOUTH EAST ASIA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in medical technology seeks a Field Service Technician to maintain ICU and Operating Room equipment. The successful candidate will perform preventive maintenance, installation, and customer support while building professional relationships and meeting service KPIs. A technical background in mechanical or electrical engineering with field service experience is essential.

Qualifications

• 3 years of working experience in field service for industrial equipment.
• Experience in the healthcare or pharmaceutical industry is a plus.
• Ability to interpret service manuals and follow maintenance guidelines.

Responsibilities

• Provide preventive maintenance and repair service at customer locations.
• Installation, commissioning, calibration, and testing of relevant equipment.
• Handle administrative work related to service delivery.

Skills

Mechanical systems understanding

Electrical systems understanding

Presentation skills

Interpersonal skills

Education

ITE/Diploma in Mechanical or Electrical Engineering

Job description

Job Overview

• To provide service activities of ICU & Operating Room equipments based at our customer sites.
• To be an excellent team player and in building relationship.

Duties & Responsibilities

• Provide preventive maintenance and repair service at customer locations in accordance with Company's established procedures, techniques, tools, test equipment and replacement parts.
• Installation, commissioning, calibration, and testing of relevant equipment at customer locations according to Getinge's protocol.
• Implementing Field Corrective Actions.
• Handling administrative work associated with service delivery.
• Responsible to customers' complaints and providing support for corrective maintenance.
• Meeting key KPIs assigned to you as an individual and of Service department.
• Establish and maintain a professional working relationship with customers and co-workers through teamwork.
• Sharing of knowledge and provide advise to claines and their staff as well as all end-users, on the proper operation and usage of the equipment.
• Hard working, team player, independent, hands-on, customer oriented and good attitude.
• Good presentation and interpersonal skills.
• Perform all other duties assigned by the Company and/or Manager.

Requirements

• Candidates with ITE and/or Diploma in Mechanical or Electrical Engineering.
• Basic understanding of mechanical and electrical systems.
• 3 years of working experience in field service for industrial equipment.
• Experience in the healthcare or pharmaceutical industry would be a plus.
• Ability to interpret service manuals and follow maintenance guidelines.
• Hard working, team player, independent, hands-on, customer oriented and good attitude.
• Good presentation and interpersonal skills.
• Fluent in both verbal and written English.