Service Technician

People Profilers; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated technician to provide professional repair services for power tools. This role involves assisting customers with technical consultations, ensuring the Service Centre operates smoothly, and completing repairs in a timely manner. The ideal candidate will possess hands-on experience with power tools and demonstrate strong customer service and technical skills. Join a dynamic team and contribute to a culture of continuous learning and improvement while enjoying a competitive remuneration package and a comprehensive range of benefits.

Qualifications

• 2+ years of hands-on experience repairing power tools.
• Strong customer service and technical skills required.

Responsibilities

• Assist customers with technical consultations on power tools.
• Ensure cleanliness and workflow in the Service Centre.
• Conduct detailed checks and diagnose repair tool complaints.

Skills

Customer service

Technical competency

Repair skills

Education

Nitec in Electrical Engineering

Job description

Job Responsibilities:

1. Provide Professional Repair Service to assist customers with technical consultation & advise on proper usage of company power tools.
2. Ensure smooth workflow & cleanliness of the Service Centre at all times.
3. Responsible for completion of repaired tools in accordance with the company timeline.
4. Execute repairs on as many tools as possible daily (Work as a Team).
5. Ensure all repaired tools are completed professionally.
6. Continuously learn new product repair skills.
7. Conduct detailed checks & diagnose customer repair tool complaints.
8. Regularly check & execute on customer confirmed repair jobs in the system on a daily basis.
9. Prepare repair tool quotations after admin staff have registered them into the ResQ system.
10. Ensure all confirmed repair tools are completed as soon as possible.
11. Prepare Repair Worksheets upon completion of repair tools.
12. Inform workshop admin about spare parts to be ordered if insufficient or in low stock quantity.
13. Arrange orders for spare parts for tools waiting on parts as soon as possible.
14. Monitor & inform customers about the estimated delivery date for tools waiting on spare parts.
15. Ensure all waiting for spare parts tools are executed once parts are received.
16. Perform any other tasks instructed by a superior.

Requirements:

1. Nitec in Electrical Engineering or any related discipline.
2. At least 2 years of hands-on repairing experience with power tools.
3. Customer service and technical competency.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

People Profilers Pte Ltd

License Number: 02C4944
Registration Number: R1108994

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used, and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility, or qualifications for employment with People Profilers and/or its Clients and manage your application for employment with People Profilers and/or its clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.