Service Technician

LIONSBOT INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A robotics company in Singapore is seeking a proactive Service Technician who will be responsible for deploying and servicing robots at customer sites. The role requires strong problem-solving skills, a customer-centric approach, and a willingness to learn. Ideal candidates should have a diploma in a related field and experience in technical support or servicing. Join a dynamic team focused on growth and innovative technology.

Benefits

Career Growth & Learning Opportunities

Ownership & Autonomy

Work with Cutting-Edge Technology

Dynamic & Supportive Culture

Qualifications

• 2-3 years in technical support or servicing, in robotics or automation.
• Candidates with strong character, initiative, and problem-solving mindset are highly encouraged to apply.

Responsibilities

• Commission and set up robots at customer locations.
• Provide onsite support, preventive maintenance and troubleshooting.
• Train customers on using and maintaining robots.
• Address technical inquiries and troubleshoot robot malfunctions.
• Collaborate with internal teams to solve issues.

Skills

Ownership Mentality

Customer-Centric Approach

Proactive Problem Solving

Strong Work Ethic

Adaptability

Education

Diploma/Degree in Mechanical, Electrical, Electronics, Mechatronics

Job description

Job Summary:
We are looking for a highly proactive, self-sufficient, and ownership-
driven Service Technician to join our team. This role is ideal for
individuals who take full responsibility for their work, actively seek
solutions, and are eager to learn new technologies.

Key Responsibilities:
-Deployment: Commission and set up robots at new customer
locations or job sites, ensuring high-quality performance and stable
daily operation.
-Servicing: Travel to customer sites as needed for onsite support,
preventive maintenance and troubleshooting services.
-User Training: Train customers on how to use and maintain our
cleaning robots, and certify them for proper operation.
-Remote Support: Address technical inquiries, quickly identify
issues, and troubleshoot robot malfunctions to ensure minimal
downtime and maintain customer satisfaction.
-Cross Team Collaboration: Work with internal teams to address
and solve robot issues, both on-site and for factory returns. Collect
feedback to help improve the product and share insights with the
R&D team.
-Assist with any additional duties assigned by the manager.

Who We're Looking For:
-Ownership Mentality: You take full responsibility for your work,
always striving for excellence.
-Customer-Centric Approach: Build strong relationships with
clients by providing expert-level guidance, training, and ongoing
support.
-Proactive Individual: You identify and solve problems before they
escalate.
-Self-Sufficiency: You are highly motivated, independent, and do
not require constant supervision.

-Curiosity & Willingness to Learn: Continuously upgrade
knowledge in robotics, technical skills, and service excellence.
-Strong Work Ethic & Adaptability: You thrive in a dynamic
environment and are ready to face new challenges.

Technical & Educational Requirements:
-Education: Diploma/Degree in Mechanical, Electrical, Electronics,
Mechatronics, or a related field preferred.
-Experience:
o2-3 years in technical support or servicing, in robotics or
automation.
oCandidates with no prior experience but can demonstrate
strong character, initiative, and a problem-solving mindset
are highly encouraged to apply.

Why Join Us?
-Career Growth & Learning: We provide extensive on-the-job
training—if you have the right attitude, we’ll equip you with the
skills.
-Ownership & Autonomy: A role where you take charge, make
decisions, and directly impact company success.
-Work with Cutting-Edge Technology: Be part of the future of
robotic automation.
-Dynamic & Supportive Culture: Join a team that values
initiative, leadership, and continuous improvement.

If you have the mindset of a leader, a problem solver, and a
go-getter, we want you on our team!