Service Technician

NCH Singapore Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

NCH Singapore Pte Ltd is seeking a Technical Sales Support professional with a strong track record in field sales. The role involves servicing existing accounts, providing technical support, and engaging in continual improvement practices. Ideal candidates should have a minimum of 3-5 years of relevant experience and a diploma or degree in engineering or sciences to effectively meet customer needs.

Qualifications

• 3-5 years of technical sales or field sales support experience.
• Experience in water treatment, water hygiene, or environmental health is an advantage.
• Class 3 driving license required.

Responsibilities

• Service existing accounts and establish new ones through effective planning and organization.
• Provide technical support including troubleshooting and performance improvement.
• Engage in productivity analysis, reporting and follow-ups.

Skills

Technical Sales

Troubleshooting

Data Analysis

Customer Engagement

Education

Diploma Degree or higher in Engineering or Sciences

Job description

Responsibilities:

· Service existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

· Provide technical support such as troubleshooting, performance improvement and other request to customers.

· Engage in continual improvement, productivity and efficiency with customer by performing data and performance analysis, reporting and following up actions

· “Hands-on” servicing of accounts which includes but is not limited to; water testing, installation and maintenance of equipment, and visual inspections of systems when necessary.

· Schedule service and sales calls – includes daily, weekly and monthly reporting

· Identify new business needs and opportunities, and develop and implement customized solutions for our customers

Requirement:

• Minimum of 3-5 years technical sales or field sales support work with a proven successful track record.
• Those with experience in water treatment, water hygiene, environmental health and safety, and/or secondary disinfection will be an added advantage.
• Diploma Degree, or above. Preferred degree in engineering and sciences (biology, chemistry, etc.)
• Possess Class 3 driving licence and able to manage heavy containers/drums