Service Technician

STRATEGIC MARKETING (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading marketing firm in Singapore is seeking an After-Sales Manager to lead their department and ensure customer satisfaction while driving service revenue. Responsibilities include managing a team of service professionals, optimizing processes, and achieving sales targets. Candidates should have a technical background and over 5 years of management experience in after-sales service.

Qualifications

• 5+ years of management experience in after-sales service.
• Ability to manage multiple projects and work independently.

Responsibilities

• Lead the After-Sales Department to ensure customer satisfaction.
• Manage and motivate a team of Service Officers, Technicians, and Contractors.
• Optimize processes, systems, and policies to uphold Customer Service Core Values.
• Maintain accurate service records and oversee the service lifecycle.
• Achieve business objectives and service sales targets.

Skills

Management experience in after-sales service

Strong communication skills

Organizational skills

Problem-solving skills

Ability to manage multiple projects

Education

Diploma or degree (technical/engineering background preferred)

Job description

Key Objectives

• Lead the After-Sales Department to ensure customer satisfaction and drive service revenue.
• Manage and motivate a team of Service Officers, Technicians, and Contractors.
• Optimize processes, systems, and policies to uphold Customer Service Core Values.

Key Responsibilities

• Ensure that service contractors deliver timely and good customer service, strictly adhering to KPIs set
• Develop and enhance customer service processes, documentation, and SOPs.
• Mentor support engineers and foster a collaborative team environment.
• Maintain accurate service records and oversee the service lifecycle.
• Achieve business objectives and service sales targets.

Skills & Experience

• Diploma or degree (technical/engineering background preferred).
• 5+ years of management experience in after-sales service.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple projects and work independently.