Service Technical Team Lead

Strategic Marketing (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore seeks a Head of After-Sales Department to enhance service delivery and customer satisfaction. The role includes managing teams, developing service processes, and achieving sales targets. Ideal candidates will possess strong management experience in after-sales service and a technical background.

Qualifications

• 5+ years of management experience in after-sales service.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple projects and work independently.

Responsibilities

• Lead the After-Sales Department to ensure customer satisfaction and drive service revenue.
• Manage and motivate a team of Service Officers, Technicians, and Contractors.
• Optimize processes, systems, and policies to uphold Customer Service Core Values.

Skills

Communication

Organizational

Problem Solving

Education

Diploma or degree in technical/engineering

Job description

Key Objectives:

• Lead the After-Sales Department to ensure customer satisfaction and drive service revenue.

• Manage and motivate a team of Service Officers, Technicians, and Contractors.

• Optimize processes, systems, and policies to uphold Customer Service Core Values.

Key Responsibilities:

• Ensure that service contractors deliver timely and good customer service, strictly adhering to KPIs set

• Develop and enhance customer service processes, documentation, and SOPs.

• Mentor support engineers and foster a collaborative team environment.

• Maintain accurate service records and oversee the service lifecycle.

• Achieve business objectives and service sales targets.

Skills & Experience:

• Diploma or degree (technical/engineering background preferred).

• 5+ years of management experience in after-sales service.

• Strong communication, organizational, and problem-solving skills.

• Ability to manage multiple projects and work independently.

Location: Near Changi Business Park