Service Team Leader / Senior Service Engineer

ABB Schweiz AG; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

ABB is looking for a Service Team Leader / Senior Service Engineer in Singapore to supervise service engineers and ensure high-quality delivery of solutions. This role involves driving customer focus and managing teams, requiring a Diploma in Electrical Engineering and significant industry experience. Join ABB to make a global impact and further your career in Empowering sustainable solutions.

Qualifications

• At least 5 years of technical experience in the electrical industry.
• Experience in managing electrical switchgear projects.

Responsibilities

• Supervise a team of service engineers and technicians.
• Drive process development based on customer feedback.
• Manage resource planning and allocation.

Skills

Stakeholder management

Project management

Leadership

Communication

Interpersonal skills

Education

Diploma in Electrical Engineering

Job description

Service Team Leader / Senior Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

13

This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. You will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence to guidelines. You will drive service achievements through resource planning, allocation, and implementation of standard procedures and safety protocols. The work model for the role is: Onsite #LI-Onsite This role contributes to the Electrification Services Business Division in Singapore. Your main responsibilities include:

• Ensuring customer focus, urgency, and care in your area, building sustainable relationships for growth, satisfaction, and retention.
• Driving process development based on customer feedback (Net Promoter Score) to improve customer experience.
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
• Managing a team of service professionals, guiding their development, and ensuring effective organization and direction.

Qualifications for the role

• Diploma in Electrical Engineering or related discipline
• At least 5 years of technical experience in the electrical industry
• Stakeholder/project management experience in electrical switchgear
• Leadership and management skills
• Good communication and interpersonal skills

More about us

ABB’s Electrification Global Markets organization handles go-to-market strategy and growth for the Electrification Business Area, with a 10,000-strong commercial team across over 100 countries. Our expertise spans industry verticals and channels, enabling us to deliver outstanding results and solutions addressing current and future trends like urbanization, digitalization, and sustainable energy. We value diversity and invite you to apply for your next career step with ABB. Visit www.abb.com to learn more about our global impact. Please note: Planned site maintenance will occur from May 29 to June 22, temporarily affecting our careers website. During this time, job applications and updates will be unavailable. We encourage you to apply before May 29.