Service Team Leader / Senior Service Engineer

-; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading global company is looking for a Service Operations Manager in Singapore. This role focuses on ensuring customer satisfaction, managing a team of service professionals, and driving improvements in service processes. Candidates must have a diploma in Electrical Engineering, at least 5 years of relevant technical experience, and strong leadership skills. This position requires onsite work to deliver impactful customer solutions.

Qualifications

• Minimum 5 years of technical experience in the Electrical industry.
• Experience in stakeholder/project management in electrical switchgear.
• Strong leadership and management skills.

Responsibilities

• Ensure customer focus, building sustainable customer relationships.
• Drive development of processes based on customer feedback.
• Manage a team of service professionals, guiding their development.

Skills

Customer focus

Stakeholder management

Leadership

Communication

Problem-solving

Education

Diploma in Electrical Engineering or related discipline

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Service Operations Manager

Your Role and Responsibilities
In this role, you'll help run what runs the world, by taking meaningful work that drives real impact.

- Work model: Onsite #LI-Onsite

• Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
• Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
• Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Qualifications

• Diploma in Electrical Engineering or related discipline
• At least 5 years of technical experience in the Electrical industry
• Stakeholder/Project management experience in electrical switchgear
• Planning and coordination experience in technical services of electrical switchgears and devices
• Leadership and Management skills
• Good interpersonal relationship skills
• Good communication skills professionally with customers, colleagues, peers, subcontractors, vendors and other stakeholders.

More about us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.