Service Team Leader / Senior Service Engineer

Service Team Leader / Senior Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: Onsite #LI-Onsite. This role is contributing to the Electrification Services Business Division in Singapore. You will be mainly accountable for:

1. Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
2. Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
3. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
4. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Qualifications for the role

• Diploma in Electrical Engineering or related discipline
• At least 5 years of technical experience in the Electrical industry
• Stakeholder/Project management experience in electrical switchgear
• Planning and coordination experience in technical services of electrical switchgears and devices
• Leadership and management skills
• Good interpersonal relationship skills
• Good communication skills professionally with customers, colleagues, peers, subcontractors, vendors and other stakeholders.

More about us

ABB's Electrification Global Markets organization is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory