Service Sustainability Engineer

Main Responsibilities

1. Responsible for all technical related issues, ensuring target performance and address the root cause of the asset (client) is maintained through the course of the contract.
2. Check performance deviations and define the root cause and, if needed, escalate to Performance team with justification.
3. Coordinate EPC maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.
4. Collect and evaluate statistical data related to the performance of the asset.
5. Constantly monitor by sms/daily dashboard, through BBP’s platforms, fault detection, energy and cost actuals vs. forecast, and measurement and verification (M&V) of energy savings post installation.
6. Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification.
7. Prepare and maintain the comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals.
8. Prepare operational and maintenance schedule as per MIS.
9. Evaluate and provide fast resolution to field performance issues.
10. Visit sites to diagnose BBP operational issues and develop resolution plans.
11. Perform PLC/SCADA and measurement and verification (M&V) instruments maintenance monthly/quarterly.
12. Work closely and collaborate with the Customer Success manager to ensure Customer satisfaction.
13. Identify potential upselling opportunities at client site during regular or ad-hoc maintenance.

Requirements

1. Diploma or Bachelor’s Degree in Mechanical, Electrical Engineering or Equivalent.
2. Electrical or Mechanical troubleshooting experience would be advantageous.
3. HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment.
4. A willingness to learn and work in a team environment.
5. Strong communication skills, ability to work autonomously and independently.
6. Self-starter with strong analytical and troubleshooting skills.
7. High level of initiative with the ability to work under pressure and extended hours as needed to meet the deadlines.