Service & Support Engineer

THE AIR STATION PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A medical device company in Singapore is seeking a service engineer to support and service medical/surgical products. Responsibilities include device commissioning, maintenance, and ensuring customer satisfaction through excellent communication. The ideal candidate holds a Diploma in Biomedical, Electrical, or Electronics Engineering, has prior experience, and possesses strong interpersonal skills.

Qualifications

• Minimum Diploma in relevant field.
• 1 year work experience preferred.
• Good spoken and written English.

Responsibilities

• Conduct device commissioning and maintenance.
• Investigate product complaints and repairs.
• Manage field inventory and project progress.

Skills

Customer focused

Excellent communication

Problem solving

Team player

Education

Diploma in Biomedical/Electrical/Electronics Engineering

Tools

IT Network and System knowledge

Job description

Reporting to the Engineering Service Manager, you will represent the Company to support and service our range of medical/surgical products to medical professionals.

Responsibilities

• Conduct device commissioning, preventive maintenance, inspection, corrective maintenance, applications integration and resolve technical problems as and when required.
• Investigate product complaints and determine repair requirements until total corrective action is taken
• Establish and maintain excellent customer rapport
• Maintains proper record of support and service work conducted
• Manage field inventory, tools, test equipment, technical documentation and other assigned equipment
• Project Management, monitor project progress and ensure all works are completed within the time frame
• Involved in projects by providing technical expertise and creative problem solving.
• Guide and coordinate with Project Engineers on site
• Provide prompt, reliable and clear communication to stakeholders
• Ensure that all key performance indicators for revenue, service job turnaround time and service orders are met.

Requirements

· Minimum Diploma, Biomedical/Electrical/Electronics Engineering preferred

· Knowledge in IT Network and System preferred

· Minimum 1 year work experience preferred

· Enthusiastic team player who can also work independently’

· Good spoken and written English

· Excellent communication and interpersonal skills

· Customer focused, positive work attitude and self-motivated

· Good sense of urgency

If you aspire to be part of our dynamic team, you are invited to apply online with a comprehensive resume.

We regret only shortlisted candidates will be notified.