Service Supervisor

EDEN KUN FAYA KUN PTE. LTD.; Singapore; On-site; SGD 42,000 - 58,000; Full time

Job summary

EDEN KUN FAYA KUN PTE. LTD. in Singapore is seeking an experienced Supervisor to lead a team in the services/general/security sector. You will supervise staff, mentor and train them, monitor performance, and implement procedures to boost efficiency and service quality.

The ideal candidate will have 3-8 years of relevant experience, strong leadership and communication skills, and a solid understanding of industry regulations to ensure compliance and high performance.

Qualifications

• Proven experience as a Supervisor in services/security.
• Strong leadership and communication skills.
• Excellent problem-solving abilities and decision-making skills.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of industry regulations and best practices.
• Proficient in Microsoft Office and other relevant software applications.

Responsibilities

• Supervise and coordinate the activities of staff, ensuring targets are met and service quality is high.
• Train and mentor team members to enhance skills and performance.
• Monitor and evaluate employee performance, providing feedback and coaching as needed.
• Develop and implement operational procedures to improve efficiency and productivity.
• Ensure compliance with company policies and industry regulations.
• Handle customer inquiries and complaints in a professional and timely manner.
• Collaborate with management to identify areas for improvement and implement solutions.

Skills

Leadership

Communication

Problem-solving

Decision-making

multitasking

Industry regulations

Tools

Microsoft Office

Job description

We are seeking a highly motivated and experienced Supervisor to join our team in the services/general/security industry. The ideal candidate will have 3-8 years of relevant working experience and a proven track record of effectively leading and managing a team.

Responsibilities:

• Supervise and coordinate the activities of staff, ensuring they meet performance targets and deliver high- quality service.
• Train and mentor team members to enhance their skills and performance.
• Monitor and evaluate employee performance, providing feedback and coaching as needed.
• Develop and implement operational procedures to improve efficiency and productivity.
• Ensure compliance with company policies and procedures, as well as industry regulations.
• Handle customer inquiries and complaints in a professional and timely manner.
• Collaborate with management to identify areas for improvement and implement solutions.

Requirements:

• Proven experience as a Supervisor in the services/general/security industry.
• Strong leadership and communication skills.
• Excellent problem-solving abilities and decision-making skills.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of industry regulations and best practices.
• Proficient in Microsoft Office and other relevant software applications.