Service Sales Executive

XJ ELEVATOR PRIVATE LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading elevator service provider in Singapore is seeking a Sales & Business Development professional to promote and sell maintenance services and repairs for elevators and escalators. Responsibilities include identifying new business opportunities, managing client accounts, and providing technical expertise. The ideal candidate will possess strong sales skills and a technical background in the elevator industry. This is a great opportunity to join a dynamic team in a growing sector.

Qualifications

• Strong sales and business development skills.
• Technical expertise in elevators and escalators.
• Excellent communication and interpersonal skills.

Responsibilities

• Promote and sell maintenance services and repairs.
• Identify and develop new business opportunities.
• Manage the lifecycle of Client accounts.

Job description

Sales & Business Development

• Promote and sell maintenance services and repairs for elevators, escalators, and related systems.
• Identify and develop new business opportunities with potential clients in various sectors (e.g., commercial buildings, industrial building, government sectors etc.).
• Build and maintain strong, long-term relationships with existing and potential Clients.
• Conduct site surveys and assess Client’s need to provide customized service packages and solutions.

Technical Consultation & Solution Selling

• Provide technical expertise and recommendations to customers regarding maintenance plans, service contracts, repairs services and elevator/escalator systems.
• Prepare and present technical proposals, service agreements, repair quotation to Clients.
• Address Customer inquiries and resolve technical issues promptly to ensure Customer’s satisfaction.

Account Management

• Manage the lifecycle of Client accounts, ensuring regular maintenance schedules, system performance, repair works and timely renewals of service contracts.
• Monitor and follow up on outstanding payments, renewals and contract renewals/extensions.
• Coordinate with internal team (e.g., technical service engineers) to ensure smooth repair work and after-sales services.

Customer Support & Service Delivery

• Ensure Customer satisfaction by addressing concerns, managing escalations and ensuring the timely delivery of services.
• Act as a liaison between the Customer and Service Team to ensure effective service operations.
• Assist in troubleshooting and/or coordinating repair and/or modernization when required.

Any other duties may be assigned as and when required by the Management Team of XJ Elevator Pte Ltd.