Service Reliability Engineer ( Multiple locations)

Jobgether; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Service Reliability Engineer in Singapore. This role involves ensuring the stability and performance of the company's systems, providing technical support, and collaborating with cross-functional teams. Ideal candidates will have extensive experience in technical troubleshooting and customer support within cloud environments, and a strong educational foundation.

Benefits

Competitive salary and performance bonuses

Generous paid time off and holidays

Health and wellness benefits

Employee stock options and profit-sharing

Inclusive and diverse work culture

Qualifications

• At least 5 years of experience as a Software Engineer.
• Expertise in cloud platforms such as AWS.
• Experience in customer-facing technical support.

Responsibilities

• Ensure stability, performance, and scalability of systems.
• Provide technical support for complex issues.
• Troubleshoot and resolve cloud infrastructure problems.

Skills

Analytical skills

Attention to detail

Customer attentiveness

Collaboration

Education

Degree from reputable universities

Tools

AWS

Bitbucket

GitHub

Splunk

Job description

Service Reliability Engineer ( Multiple locations)

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Service Reliability Engineer in Singapore, Philippines, Vietnam, India, or Malaysia.

As a Service Reliability Engineer, your primary mission is to ensure the stability, performance, and scalability of the company’s systems and services. You will serve as the highest level of technical escalation within the support team, working closely with product, tech, and data teams to resolve complex issues. Your role will involve providing technical support, troubleshooting, resolving system issues, and contributing to continuous improvement efforts. You will help ensure minimal downtime, a seamless customer experience, and drive innovation across the organization.

Accountabilities:

• Serve as the highest level of technical escalation for complex technical issues that cannot be resolved by frontline support.
• Collaborate with product, tech, and data teams to reproduce and resolve issues effectively.
• Provide technical support via channels like Zendesk, JIRA, and phone to both internal stakeholders and external clients.
• Troubleshoot and resolve issues in cloud infrastructure, servers, and databases, ensuring consistent service availability.
• Update internal systems and knowledge bases, contributing to improved self-service and support workflows.
• Develop and deploy code fixes to enhance system functionality and address technical issues.
• Maintain high standards of service reliability and performance across all systems.

Requirements

• A strong academic foundation, ideally from reputable universities.
• At least 5 years of experience as a Software Engineer with a proven track record of resolving complex system issues.
• Expertise in working with cloud platforms such as AWS and proficiency in Bitbucket and GitHub (CI/CD processes).
• Strong analytical skills and attention to detail with the ability to diagnose and solve complex technical problems.
• Experience in providing customer-facing technical support and exhibiting customer attentiveness.
• Proficiency in reading logs, especially using tools like Splunk, and an understanding of load testing tools.
• A collaborative mindset, with the ability to work effectively in cross-functional teams and drive outcomes in a fast-paced environment.
• Competitive salary and performance bonuses
• Generous paid time off and holidays
• Health and wellness benefits
• Employee stock options and profit-sharing
• Access to an inclusive and diverse work culture with a focus on work-life balance

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.