Service Relations Officer

KIDS INTERVENTION SPECIALISTS (BUKIT TIMAH) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in child intervention and therapy seeks a Service Relations Officer for their Bukit Timah location. You will serve as the initial point of contact, managing inquiries and appointment scheduling while ensuring a welcoming environment for clients. This role requires strong communication skills and an ability to work well in a fast-paced setting, with a commitment to customer service and detail-oriented administration.

Benefits

Medical & Health insurance

Professional Development

AWS and Variable Bonus

Qualifications

• Minimum 2 years experience in administration or customer service roles.
• Proficient in MS Office and good communication skills.
• Must be able to work on Saturdays.

Responsibilities

• Greet and direct visitors at The SKILT Centre.
• Handle inquiries via calls, emails, and WhatsApp.
• Manage appointments and billing processes.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Attention to Detail

MS Office

Education

GCE O Level or equivalent

Job description

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Service Relations Officer

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

• Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
• Efficient handling of call inquiries and providing general information of services in The SKILT centre
• Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
• Generate and calculate invoice, record, collect payment, and issuance of receipts on time
• Handle changes in billing, refunds, and credits.
• Handle closing, settlement, and payment collection
• Provide cross-coverage of other Service Relations Officer who may be on leave.
• Support operation functions as and when needed
• Monitor general hygiene and cleanliness of The SKILT Centre
• Any other ad-hoc duties assigned by the management

Requirement

• GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role
• Good interpersonal and communication skills
• Advantageous to speak mandarin with parents
• Positive working attitude and customer centric mindset
• Meticulous and organised with attention to detail
• Ability to work independently and as a team.
• Enjoy working in fast-paced environment
• Proficient in MS Office
• Hard working and keen to learn
• Must be willing to commit to Saturday work

Work Hours & Location

5.5 days

Bukit Timah - Crown Centre

Benefits

• Medical & Health insurance
• Professional Development
• AWS and Variable Bonus

We regret only shortlisted candidates will be contacted.