Service Relation Officer @ Tuas Checkpoint

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A prominent company in Singapore is seeking a motivated individual for a customer service role at Tuas Checkpoint. The responsibilities include managing inquiries, performing data entry, and monitoring animal quarantine operations. Ideal candidates should possess GCE 'O' Level education, experience in a fast-paced environment, and be comfortable interacting with animals. Shortlisted candidates will be notified.

Qualifications

• Min. GCE'O' Level with 1 year of relevant customer service experience.
• Experience in high-volume inquiry management.
• Comfortable around animals.

Responsibilities

• Handle walk-in and call-in inquiries.
• Data entry and compilation of statistics.
• Crowd control management during peak hours.

Skills

Customer Service

Data Entry

Communication

Education

GCE 'O' Level

Job description

• Location:Tuas Checkpoint

• Working Hours: Mon to Sat, 4:00am to 12:00pm

• Candidate with own transportation is advantageous

Job Duties

• Handle walk-in and call-in inquiries / feedback

• Data entry and compilation of monthly statistics basic report writing

• Collection and collation of information related to poultry imports

• Updating of inspection records and import statistics

• Responding to customer feedback basic administrative duties like checking import documents monitor home quarantined animals virtually and to contact their owners via phone and video calls

• Crowd control management due peak hours

• Perform additional tasks as assigned by supervisors

Job Requirements

• Min. GCE“O” Level with 1 year of relevant experience in Customer Service in any industry

• Prior relevant experience in pace-pace environment and managing of high volume of enquiries

• Comfortable around animals such as dogs, cats and chickens

• Comfortable in wearing PPEs (such as N95 masks and gloves)

We regret only shortlisted candidates will be notified.

All applications will be treated with the strictest confidence.

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EA License No: 90C3494

EA Personnel No: R22110160

EA Personnel Name: Lim Wei Qi