Service Quality Officer (Customer Experience Department)

JTC Corporation; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join JTC Corporation as a Service Operations Champion in a dynamic team focused on enhancing public service delivery. This role involves driving quality initiatives, collaborating with partners, and innovating service solutions in support of Singapore's public service transformation. If you're a passionate problem-solver with a collaborative spirit, we invite you to make a meaningful impact in a vibrant environment.

Benefits

Supportive team environment

Space for creativity and innovation

Continuous learning opportunities

Qualifications

• Natural problem-solver with a creative approach.
• Strong collaborative spirit and excellent communication skills.
• Passionate about public service innovation.

Responsibilities

• Drive quality service initiatives and handle MP appeals.
• Conduct quality audits and analyze performance metrics.
• Contribute creative ideas and craft performance reports.

Skills

Problem-solving

Creativity

Collaboration

Communication

Job description

What the role is:

Join Our Dynamic Team in Shaping Public Service ExcellenceAre you energetic, creative, and passionate about making a difference? We are looking for a problem-solver to join our vibrant service quality team. In our collaborative environment, we tackle challenges head-on and constantly innovate to enhance public service delivery.About Our Team:We are a dynamic group of customer experience champions who thrive on creative solutions and mutual support. We celebrate fresh ideas, embrace challenges together, and take pride in solving complex service issues through collaboration. Our energy is infectious, and we are looking for someone who shares our passion for excellence!

What you will be working on:

Service Operations Champion• Drive quality service initiatives with energy and innovation• Handle MP appeals and public engagement with a solution-focused approach• Work collaboratively with agency partners to resolve complex cases• Maintain and enhance Service Level Agreements through creative improvementsQuality Excellence Guardian• Bring fresh perspectives to service quality monitoring• Analyse performance metrics to uncover improvement opportunities• Conduct quality audits with attention to detail• Propose innovative solutions for service enhancementService Inspiration• Share best practices and inspire frontline officers through positive example• Contribute creative ideas to elevate service standards• Craft insightful performance reports that drive positive change• Help shape forward-thinking quality assurance frameworks

What we are looking for:

You Will Fit Right In If You Have:• A natural problem-solving mindset• Creative approach to challenges• Strong collaborative spirit• Excellent communication skills• Passion for public service innovation• Energy to drive positive changeWhat We Offer:• A vibrant, supportive team environment• Space for creativity and innovation• Opportunities to make meaningful impact• Culture of continuous learning and growthCome join our energetic team and be part of our mission to transform public service delivery!We will notify shortlisted candidates within 4 weeks of receiving applications.

About JTC Corporation

Master planner. Developer. Since its inception in 1968, JTC has played a strategic role in ensuring Singapore stays innovative, dynamic, and sensitive to global manufacturing trends.A government agency under Singapore’s Ministry of Trade and Industry, JTC is paving the way forward for Singapore’s industrial landscape by championing clean, green and smart estates such as one-north, Seletar Aerospace Park, Jurong Innovation District, and Punggol Digital District. It is developing infrastructure, systems and initiatives that bridge cutting-edge technology and human skill to fuel growth.JTC is also bringing businesses and communities together through green spaces, cultivating an environment that is not only sustainable but nurtures ideas shaping the future.