Service Provider(SP) Engagement Specialist

Innvocon; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics technology company in Singapore is seeking a Service Provider Engagement Specialist to enhance relationships with service providers. Responsibilities include overseeing the SP lifecycle, ensuring compliance, and driving technology adoption. Candidates should have a Bachelor's degree and experience in vendor management, with strong communication and data management skills. This full-time role requires in-person attendance in Singapore and offers competitive benefits.

Benefits

Provident Fund

Qualifications

• Experience in vendor or partner management, preferably in logistics.
• Proficient in data management and reporting tools.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Build and maintain strong relationships with Service Providers.
• Ensure 100% tech adoption in managing SP lifecycle.
• Monitor and track SP productivity and attrition.

Skills

Strong communication skills

Interpersonal skills

Data management

Reporting tools

Process Improvement

Conflict Resolution

Education

Bachelor's degree in Business or Operations Management

Tools

Power BI

CRM software

Job description

Service Provider(SP) Engagement Specialist

The SP Engagement Specialist will be responsible for building and maintaining strong relationships with Service Providers (SPs) and ensuring that SP-related processes, communication, and compliance are aligned with Lithium Urban Technologies policies. The role includes driving technology adoption, managing the SP lifecycle, supporting city leads, tracking productivity, and providing regular reports on SP performance. The individual will also focus on identifying gaps for improvement and supporting training initiatives to enhance SP and operational efficiency.Key Responsibilities:1. Relationship Management: Build and maintain strong relationships with Service Providers (SPs). Address SP grievances while ensuring adherence to company policies and procedures.2. Technology Adoption: Ensure 100% tech adoption in managing the SP lifecycle, including onboarding, performance tracking, and other processes.3. Communication and Safety: Facilitate regular communication with SPs, operations teams, and ensure alignment on process and safety standards.4. SP Engagement & Strategy Development: Develop and implement strategies for SP engagement activities and SP lifecycle management.5. City Lead Support: Assist city leads with tasks related to SP management as per company expectations.6. Productivity and Planning: Monitor and track SP productivity, assist in planning SP requirements, and ensure optimal model utilization.7. Attrition Monitoring: Track SP attrition, analyze trends, and publish regular reports on the same.8. Performance Reporting: Present updates on SP performance, including incentives, penalties, behavioral patterns, and engagement activities.9. Maintain full control of SP-related MIS (Management Information System).10. Audit Support: Support internal and external audits by providing necessary documentation, data, and process understanding regarding SPs.11. Process Improvement: Identify process gaps and potential opportunities for improvement in SP management and operations.12. Compliance: Ensure 100% adherence to SP-related compliance policies and guidelines.13. Training and Development: Develop a training calendar for SPs and operational employees, coordinating with internal/external trainers for implementation.14. Market and Operational Awareness: Stay informed about market trends related to SPs and basic operational requirements.15. Site Visits: Conduct periodic site visits to strengthen relationships with SPs and gain insights into their on-ground challenges and opportunities.Qualifications:- Bachelor's degree in Business, Operations Management, or a related field.- Experience in vendor or partner management, preferably in a logistics or transportation environment.- Strong communication and interpersonal skills.- Proficient in data management and reporting tools.- Ability to work in a fast-paced, dynamic environment.- Knowledge of compliance and safety standards.This role is crucial for ensuring smooth engagement with Service Providers and maintaining operational efficiency within Lithium Urban Technologies.Job Type: Full-timeBenefits: Provident FundSchedule: Fixed shiftExperience: SP Engagement: 2 years (Required)Location: Mumbai District, Maharashtra (Preferred)Work Location: In person,

• Job Tags partner management, relationship management

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Communication, Safety, Strategy Development, Productivity, Planning, Performance Reporting, Process Improvement, Compliance, Training , Development, Site Visits, Interpersonal skills, Data management, Reporting tools,Attrition Monitoring, Audit Support, Market Awareness, Operational Awareness, Strong communication, Compliance , safety standards

Relationship Management, Conflict Resolution, Process Improvement, Regulatory Compliance, Strategic Investment, Value Creation, Performance Improvement, Innovation, Leadership, Collaboration, Customer Relationship Management, Ownership,Supplier Communication, Supplier Onboarding, Stakeholder Collaboration, Purchase Order Management, Supplier Performance Evaluation, Cost Saving Strategies, Procurement Record Management, Internal Reviews, Safety , Sustainability

Strong Communication skills, Sales,Customer Relationship Management CRM, Ability to prioritize , manage multiple tasks, Experience with CRM software tools, Knowledge of data analysis , reporting

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Communication, Safety, Strategy Development, Productivity, Planning, Performance Reporting, Process Improvement, Compliance, Training , Development, Site Visits, Interpersonal skills, Data management, Reporting tools,Attrition Monitoring, Audit Support, Market Awareness, Operational Awareness, Strong communication, Compliance , safety standards

Relationship Management, Conflict Resolution, Process Improvement, Regulatory Compliance, Strategic Investment, Value Creation, Performance Improvement, Innovation, Leadership, Collaboration, Customer Relationship Management, Ownership,Supplier Communication, Supplier Onboarding, Stakeholder Collaboration, Purchase Order Management, Supplier Performance Evaluation, Cost Saving Strategies, Procurement Record Management, Internal Reviews, Safety , Sustainability

Strong Communication skills, Sales,Customer Relationship Management CRM, Ability to prioritize , manage multiple tasks, Experience with CRM software tools, Knowledge of data analysis , reporting

HLOOKUP, Pivot Tables, Macros, Power BI, Data Visualization, Reporting, PowerPoint, Time Management, Analytical Skills, Communication Skills, Process Improvement,Organizational Skills, Attention to Detail, ProblemSolving