SERVICE OPERATIONS SUPPORT

KYOCERA DOCUMENT SOLUTIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a dedicated individual to support the Service Team. Responsibilities include analyzing statistics, assisting operations, and managing customer inquiries. Ideal candidates are polite, independent, and meticulous.

Responsibilities

• Collect and analyze Service Team statistics for management reports.
• Assist in daily Service Team operations and manage customer inquiries.
• Prepare presentations for meetings and send toner quotations.

Skills

Politeness

Independence

Meticulousness

Job description

Responsibility:

• Collect, analyse Service Team statistics, create managements reports to determine if Service Team’s goals have been met
• Generate monthly reports for management
• Collect, analyse Service Team statistics and report to management to determine if Service Team’s goals
• Assist in daily Service Team operation
• Assist to prepare presentation for meetings
• Send toner quotation to customers upon request
• Manage the cost control for service operation
• Assist to manage customer enquiries and complains
• To attend to technician’s request
• Other duties as assigned by the Head of Service Division

Requirements:

• Polite, patient and tactful to manage the customers and Service Team
• Independent and hardworking
• Meticulous