Service Now Technical Consultant

7600 Accenture Pte Ltd Company; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Accenture is seeking a skilled ServiceNow Developer to design, develop, and implement custom applications and modules within the ServiceNow platform. You will configure incident, problem, change management, and service catalog modules, write scripts in JavaScript, HTML, and XML, and build integrations using REST and SOAP APIs.

You will collaborate with IT and business units to ensure robust, scalable solutions and maintain comprehensive documentation.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications may be preferred.
• Proficiency in ServiceNow development with incidents, problems, changes, and service catalog.

Responsibilities

• Design, develop, and implement custom ServiceNow applications and modules.
• Configure ServiceNow applications including incident, problem, change, and service catalog management.
• Write and maintain scripts with JavaScript, HTML, and XML for business rules and UI actions.
• Develop and manage integrations using REST and SOAP APIs.
• Gather requirements from stakeholders and translate into technical solutions.
• Create documentation for custom solutions and configurations.
• Provide support and participate in upgrades and patches.
• Follow coding standards and best practices.

Skills

ServiceNow development

JavaScript

REST APIs

SOAP APIs

HTML

XML

Testing

Documentation

Stakeholder collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow Platform

REST API integrations

SOAP API integrations

Job description

Design, develop, and implement custom applications and modules within the ServiceNow platform. Configure ServiceNow applications, including incident management, problem management, change management, and service catalog. Write and maintain scripts using JavaScript, HTML, and XML for business rules, client scripts, and UI actions. Develop and manage integrations with external systems using REST and SOAP APIs. Work with stakeholders to gather and understand business requirements, translating them into technical solutions. Conduct thorough testing of customizations and integrations to ensure functionality and performance meet specifications. Create and maintain comprehensive documentation for custom solutions, configurations, and integrations. Provide technical support for ServiceNow applications, troubleshooting and resolving issues as they arise. Assist with ServiceNow upgrades and maintenance, including testing and validating new releases and patches. Collaborate with cross-functional teams, including IT and business units, to ensure effective solutions and project success. Follow and promote best practices for ServiceNow development, including coding standards and documentation procedures.

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Relevant certifications may be preferred.

Proficiency in ServiceNow development, including experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces. Join Accenture to work at the heart of change. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture