Service Marketing Executive

Olympus Corporation; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Olympus Corporation in Singapore seeks a professional to support APAC Service & Repair commercial strategies and regional initiatives, including performance management, KPI reporting, service marketing, pricing, and customer experience.

You will coordinate reporting, prepare dashboards and presentations, analyze performance gaps, support pricing reviews and revenue growth initiatives, and collaborate with SBCs and global stakeholders.

Qualifications

• Must have a Degree / Diploma in a business-related discipline.
• Minimum 3 years of relevant experience in Service, Sales, Marketing, Commercial Operations, or Business Analysis.
• Experience in KPI reporting, business performance analysis, and management reporting.
• Experience in medical device or healthcare industry is advantageous.

Responsibilities

• Support APAC Service & Repair commercial strategies and regional initiatives.
• Coordinate KPI reporting, dashboards, and performance analysis.
• Support pricing reviews, revenue growth initiatives, and other commercial improvement activities.
• Coordinate customer satisfaction surveys and actions to improve experience.

Skills

Excel

PowerBI

PowerPoint

Reporting

Stakeholder mgmt

Education

Degree / Diploma in Business-related discipline

Tools

Excel

PowerBI

PowerPoint

Job description

Support the execution of APAC Service & Repair commercial strategies and regional initiatives, including business performance management, KPI reporting, service marketing, pricing, customer experience, and strategic projects.

Key Accountabilities

• Support the execution of APAC Service & Repair Commercial and Service Marketing initiatives and regional initiatives.
• Coordinate and consolidate business performance and KPI reporting, including preparation of dashboards, management presentations, trend analysis, and identification of performance gaps.
• Support Service Contract revenue growth initiatives, including annual pricing reviews, sales and profitability analysis, and other commercial improvement activities.
• Coordinate the APAC Customer Satisfaction Survey, analyze customer feedback and trends, and support the development and follow-up of actions to improve customer experience.
• Coordinate with SBCs and Global stakeholders and follow up on agreed actions, submissions, and timelines.
• Support regional strategic projects, best-practice sharing, and continuous improvement initiatives.
• Perform other related duties as assigned.

Why work at Olympus?

At Olympus, we are committed to fostering a high-performing culture, a collaborative environment, and empowering everyone to shine. Our shared values—integrity, empathy, long-term view, agility, and unity—form the foundation of our culture and guide our behavior. These values ensure that our people feel they are making a meaningful difference every single day.

What we are looking for:

Education:

• Possess a Degree / Diploma in a Business-related discipline, with qualifications in Business or Marketing being advantageous.

Experience:

• Minimum 3 years of relevant working experience in Service, Sales, Marketing, Commercial Operations, or Business Analysis.
• Experience in KPI reporting, business performance analysis, and management reporting.
• Experience in the medical device or healthcare industry would be advantageous.

Skills

• Strong analytical, planning, and problem-solving skills.
• Good communication and stakeholder management skills.
• Proficient in Excel, PowerBI, PowerPoint, reporting, and presentation preparation.
• Proactive, independent, organized, and accountable with strong follow-through.

Olympus is an Equal Opportunity Employer.

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a nondiscriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.