Service Manager - SAP Brim (NBS)

Synapxe; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

A leading HealthTech agency in Singapore is seeking a Service Manager to oversee IT operations and enhance service delivery. The ideal candidate will possess strong IT service management skills and a proven track record in managing service operations and resolving incidents. This role is pivotal for ensuring compliance with SLAs and operational excellence.

Qualifications

• Minimum of 5 years of experience in IT service management or related roles.
• Proven experience in managing service operations and incident management.
• Experience working with third-party service providers and vendors.

Responsibilities

• Serve as a Subject Matter Expert in service operations and maintenance.
• Implement response and recovery plans to improve service recovery.
• Lead service provider review meetings on performance and quality.

Skills

Service operations management

Incident management

Problem resolution

Collaboration

Disaster recovery planning

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field

Job description

Company description:

Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore.

Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at www.synapxe.sg

Job description:

Position Overview

The Service Manager is responsible for maintaining high levels of service and ensuring that all IT operations activities are executed effectively. As a subject matter expert in technology and/or the business domain, you will drive both internal and external teams to resolve complex issues, ensuring high resiliency and compliance with SLAs, KPIs, and metrics related to service and operations performance.

Role & Responsibilities

• Serve as a Subject Matter Expert to enhance the organization's capability in applying service operations and maintenance frameworks effectively
• Implement response and recovery plans focused on improving service recovery processes
• Assist senior leaders in disaster recovery planning and related activities
• Lead internal and third-party service provider review meetings to discuss performance, service improvements, quality, and processes
• Troubleshoot and resolve service health issues, coordinating with relevant parties to eliminate impediments impacting service performance
• Organize system activities, including planned maintenance events, system backup processes, and disaster recovery drills
• Support and assist in high-severity incidents, facilitating problem management meetings
• Develop operational support material blueprints for application disciplines, ensuring they are concise and comprehensive, covering internal security and technology standards
• Collaborate with multiple internal teams to restore services during incidents, gathering necessary experts for root cause analysis and problem resolution
• Track and ensure compliance with SLAs, KPIs, and metrics related to service and operations performance

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
• Minimum of 5 years of experience in IT service management or related roles
• Proven experience in managing service operations, incident management, and problem resolution
• Experience working with third-party service providers and vendors

Apply Now

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!!

#LI-SYNX41

#LI-SYNX35