Service Manager - HVAC

Agensi Pekerjaan Randstad Sdn Bhd (Randstad Sourceright); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Service Manager to lead a team of Field Service Technicians. In this role, you will oversee daily operations, optimize resources, and ensure exceptional customer satisfaction. Your leadership will drive team performance and compliance with safety initiatives, while your expertise in HVAC and customer relationship management will be crucial in fostering strong client relationships. This is a fantastic opportunity to make a significant impact in a forward-thinking company that values innovation and excellence in service delivery.

Qualifications

• Experience in HVAC or manufacturing industry is preferred.
• Strong team management and communication skills are essential.

Responsibilities

• Supervise Field Service Technicians and manage daily operations.
• Optimize manpower and resources while addressing customer complaints.

Skills

Team Management

Customer Relationship Management

HVAC Knowledge

Communication Skills

Education

Bachelor's Degree

Tools

Salesforce

SAP

ServiceMax

Job description

Supervises Field Service Technicians, managing day-to-day priorities, solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

• Coordinates, prioritizes, and resolves issues encountered by Singapore team on all system design and controls
• Optimizes the usage of manpower, standard time, equipment, and energy of team
• Escalates key issues that will impact the business
• Manages team according to established programs and objectives
• Contacts customers, collects feedback, and establishes and maintains good relationship with customers.
• Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans
• Forecast, monitor and document financial performance against plan
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
• Manage end-end service delivery processes from renewals of contracts to service delivery and account receivable (for renewals, captured, conversion contracts) with aid of systems such as SalesForce, Smax, SAP
• Manage a team of service technicians direct reports, and a few in-house subcontractors
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice
• Drive EH&S initiatives, create EHS awareness and monitor compliance
• Ensure adoption of tools by team in daily operations such as SalesForce, ServiceMax, SAP, Digital, Tech Quoting, SA renewal bot
• Responsible for KPIs such as productivity, field expenses, SA/SR revenue, renewal/capture/conversion rate, contract margins, PM completion%, connected assets targets at branch-level

Requirements:

• Experienced in HVAC/manufacturing industry is an advantage
• Experienced in managing a team is a must
• Pleasant personality, good attitude and good communication
• Familiar with SAP and Saleforce system is an advantage

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Your application will include the following questions:

What's your expected monthly basic salary? Which of the following statements best describes your right to work in Singapore? How many years' experience do you have as a Service Manager? How many years' experience do you have as a Team Manager? How many years' experience do you have as a Heating, Ventilation and Air Conditioning Specialist?

Human Resources & Recruitment 51-100 employees

The combination of Human + Intelligence elevates the conversation and potential. It’s the capability to drive decisions about meeting short-term operational needs and advancing longer-term strategic plans. It’s the motivation to drive progress, to never stand still. This is what we call the Human Intelligence Advantage. Randstad Sourceright helps companies discover and develop their Human Intelligence Advantage. We quantify the impact of your talent strategies and develop solutions to maximize future success.Our scope spans your organization and outside influencers — functions, geographies, past results, present situation, future ambitions, industry trends, and technology — demonstrating the visible impact of HR. Our subject matter experts and thought leaders around the globe continuously build and evolve our approach and solutions across recruitment process outsourcing (RPO), managed services programs (MSP), and integrated talent solutions. Our agile response to human intelligence results in recognizably higher quality talent, the people that are needed to realize your organization’s strategy. Four practices are inherent to realizing the Human Intelligence Advantage, and we have and will continue to invest in these areas of expertise: Recruiting Strategies, Employer Branding, Talent Analytics, and Technology. We are consistently recognized for service excellence and innovation by industry organizations such as Everest Group, HRO Today Magazine, NelsonHall, Bersin & Associates, and Staffing Industry Analysts. To learn more, visit www.randstadsourceright.com

At Randstad we take data privacy seriously. For us to help you find a suitable job, we need you to send us certain personal information, including your contact information, education and relevant work experience. When you send us this information, we will assume you consent to our using it to help you find a job. To find out more about the information we collect, and how we use it, please see our Privacy Policy. (https://www.toptalenthub.com/privacy-at-rsr/english/)

The combination of Human + Intelligence elevates the conversation and potential. It’s the capability to drive decisions about meeting short-term operational needs and advancing longer-term strategic plans. It’s the motivation to drive progress, to never stand still. This is what we call the Human Intelligence Advantage. Randstad Sourceright helps companies discover and develop their Human Intelligence Advantage. We quantify the impact of your talent strategies and develop solutions to maximize future success.Our scope spans your organization and outside influencers — functions, geographies, past results, present situation, future ambitions, industry trends, and technology — demonstrating the visible impact of HR. Our subject matter experts and thought leaders around the globe continuously build and evolve our approach and solutions across recruitment process outsourcing (RPO), managed services programs (MSP), and integrated talent solutions. Our agile response to human intelligence results in recognizably higher quality talent, the people that are needed to realize your organization’s strategy. Four practices are inherent to realizing the Human Intelligence Advantage, and we have and will continue to invest in these areas of expertise: Recruiting Strategies, Employer Branding, Talent Analytics, and Technology. We are consistently recognized for service excellence and innovation by industry organizations such as Everest Group, HRO Today Magazine, NelsonHall, Bersin & Associates, and Staffing Industry Analysts. To learn more, visit www.randstadsourceright.com

At Randstad we take data privacy seriously. For us to help you find a suitable job, we need you to send us certain personal information, including your contact information, education and relevant work experience. When you send us this information, we will assume you consent to our using it to help you find a job. To find out more about the information we collect, and how we use it, please see our Privacy Policy. (https://www.toptalenthub.com/privacy-at-rsr/english/)