Service Manager - Changi Airport

TCR Group; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A global leader in aviation Ground Support Equipment seeks a Service Manager to enhance productivity and efficiency in operations. The role requires strong leadership, effective communication, and the ability to use data insights for strategic decision-making. Candidates should have a Bachelor's degree and service management experience, with a focus on continuous improvement.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Collaborative work environment

Access to cutting-edge technology

Qualifications

• Bachelor's degree in Business Administration or Engineering.
• Proven experience in service management.
• Knowledge of ERP software and Ground Support Equipment experience preferred.

Responsibilities

• Oversee end-to-end service management process ensuring efficiency and quality.
• Manage and support a team of technicians and service personnel.
• Analyze performance metrics to drive operational excellence.

Skills

Leadership

Interpersonal Skills

Analytical Thinking

Organizational Abilities

Effective Communication

Education

Bachelor's degree in Business Administration

Engineering or related field

Tools

ERP Software

Job description

Managing and creating a high levels of productivity and efficient organisation of resources to maximise throughput and act to continuously improve day to day operations.

Your responsibilities and deliverables:

Oversee the end-to-end service management process, from work order creation to completion, ensuring efficiency and quality at every step.

Manage a team of technicians and service personnel, providing guidance, support, and training as needed.

Utilize ERP software to schedule appointments, assign tasks, track progress, and optimize resource allocation.

Monitor inventory levels, coordinate with vendors for replenishments, and ensure adequate stock availability for service activities.

Maintain strong communication with customers, providing updates, addressing concerns, and ensuring a positive service experience.

Analyze performance metrics and generate reports to identify areas for improvement, implement corrective actions, and drive operational excellence.

Your profile:

Bachelor's degree in Business Administration, Engineering, or related field.

Proven experience in service management, preferably with knowledge of ERP. Ground Support Equipment experience is highly desired.

Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.

Excellent organizational abilities and attention to detail.

Analytical mindset with the ability to use data-driven insights to make strategic decisions.

Effective communication skills, both written and verbal.

Competitive salary and benefits package.

Opportunities for professional development and career growth.

Collaborative and innovative work environment.

Access to cutting-edge technology and tools to enhance productivity.

Make a meaningful impact on our service operations and customer satisfaction levels.

TCR is worldwide leader of rental and
maintenance of aviation Ground Support
Equipment (GSE).