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Service Manager - Changi Airport

T.C.R. INTERNATIONAL N.V.

Singapore

On-site

USD 50,000 - 90,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a dynamic service management professional to enhance operational efficiency and team productivity. In this role, you will oversee the entire service management process, ensuring quality at every step while leading a talented team. This position offers a competitive salary and a comprehensive benefits package, along with opportunities for professional development in a collaborative and innovative work environment. Join us to make a meaningful impact on service operations and customer satisfaction, leveraging cutting-edge technology and tools to drive excellence.

Benefits

Competitive salary
Professional development opportunities
Collaborative work environment
Access to cutting-edge technology

Qualifications

  • Proven experience in service management with ERP knowledge.
  • Strong leadership and analytical mindset to drive improvements.

Responsibilities

  • Oversee end-to-end service management ensuring efficiency and quality.
  • Manage a team, providing guidance and training as needed.

Skills

Service Management
Leadership Skills
Communication Skills
Analytical Skills
Organizational Skills

Education

Bachelor's degree in Business Administration
Bachelor's degree in Engineering

Tools

ERP Software

Job description

Managing and creating a high levels of productivity and efficient organisation of resources to maximise throughput and act to continuously improve day to day operations.

Your responsibilities and deliverables:
  1. Oversee the end-to-end service management process, from work order creation to completion, ensuring efficiency and quality at every step.
  2. Manage a team of technicians and service personnel, providing guidance, support, and training as needed.
  3. Utilize ERP software to schedule appointments, assign tasks, track progress, and optimize resource allocation.
  4. Monitor inventory levels, coordinate with vendors for replenishments, and ensure adequate stock availability for service activities.
  5. Maintain strong communication with customers, providing updates, addressing concerns, and ensuring a positive service experience.
  6. Analyze performance metrics and generate reports to identify areas for improvement, implement corrective actions, and drive operational excellence.
Your profile:
  1. Bachelor's degree in Business Administration, Engineering, or related field.
  2. Proven experience in service management, preferably with knowledge of ERP. Ground Support Equipment experience is highly desired.
  3. Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.
  4. Excellent organizational abilities and attention to detail.
  5. Analytical mindset with the ability to use data-driven insights to make strategic decisions.
  6. Effective communication skills, both written and verbal.

Competitive salary and benefits package.

Opportunities for professional development and career growth.

Collaborative and innovative work environment.

Access to cutting-edge technology and tools to enhance productivity.

Make a meaningful impact on our service operations and customer satisfaction levels.

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