Service Manager - Changi Airport

TCR Group; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

A leading company in the rental and maintenance of aviation Ground Support Equipment seeks a Service Manager to enhance operations. This role involves overseeing service management processes, team leadership, and data-driven improvements to maximize efficiency and quality in service delivery. Opportunities for professional growth and a competitive salary are offered in a collaborative, innovative environment.

Benefits

Competitive salary and benefits package

Opportunities for professional development and career growth

Access to cutting-edge technology and tools

Qualifications

• Proven experience in service management and Ground Support Equipment desired.
• Ability to motivate and inspire teams.
• Excellent attention to detail and strategic decision-making.

Responsibilities

• Oversee end-to-end service management process ensuring efficiency.
• Manage a team of technicians and service personnel.
• Analyze performance metrics and implement corrective actions.

Skills

Leadership

Analytical Thinking

Communication

Organizational Skills

Education

Bachelor's degree in Business Administration, Engineering, or related field

Tools

ERP Software

Job description

Managing and creating a high levels of productivity and efficient organisation of resources to maximise throughput and act to continuously improve day to day operations.

Your responsibilities and deliverables:

Oversee the end-to-end service management process, from work order creation to completion, ensuring efficiency and quality at every step.

Manage a team of technicians and service personnel, providing guidance, support, and training as needed.

Utilize ERP software to schedule appointments, assign tasks, track progress, and optimize resource allocation.

Monitor inventory levels, coordinate with vendors for replenishments, and ensure adequate stock availability for service activities.

Maintain strong communication with customers, providing updates, addressing concerns, and ensuring a positive service experience.

Analyze performance metrics and generate reports to identify areas for improvement, implement corrective actions, and drive operational excellence.

Your profile:

Bachelor's degree in Business Administration, Engineering, or related field.

Proven experience in service management, preferably with knowledge of ERP. Ground Support Equipment experience is highly desired.

Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.

Excellent organizational abilities and attention to detail.

Analytical mindset with the ability to use data-driven insights to make strategic decisions.

Effective communication skills, both written and verbal.

Competitive salary and benefits package.

Opportunities for professional development and career growth.

Collaborative and innovative work environment.

Access to cutting-edge technology and tools to enhance productivity.

Make a meaningful impact on our service operations and customer satisfaction levels.

TCR is worldwide leader of rental
and maintenance of aviation Ground
Support Equipment (GSE).

London Heathrow Airport
Unit 1, Building 16265
Exeter Way
Hatton Cross
Hounslow
Middlesex
TW6 2UA