Service Manager

FRAMO SINGAPORE PTE. LTD.; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Service Manager to oversee service operations in Singapore. This role involves managing service activities, maintaining communication with clients, and ensuring the service team is equipped with the necessary skills and tools. The ideal candidate will have strong knowledge of Framo products, along with experience in the Marine and Oil & Gas sectors. This exciting position offers opportunities to build strong relationships with customers while working in a dynamic environment with competitive conditions.

Benefits

Dynamic workplace

Opportunities for relationship building

Competitive conditions

Qualifications

• Strong knowledge of Framo products and experience in Marine and Oil & Gas sectors.
• Experience in managing service operations and customer interactions.

Responsibilities

• Manage service activities and develop the service market for Framo systems.
• Ensure the service team has the correct skills and tools for various inspections.

Skills

Framo products knowledge

Marine industry expertise

Oil & Gas experience

Contractual work experience

Education

BSc in Engineering

MSc in Engineering

Job description

We are looking for a Service Manager at our office in Singapore. This key fixed-term position within Framo involves managing service operations and assisting customers in securing optimal operation of Framo systems.

Responsibilities include:

• Managing service activities and developing the service market related to Framo pumping systems in the region.
• Maintaining close cooperation and communication with clients, customer support, and sales departments.
• Performing technical support and remote troubleshooting for customers, and engaging in customer meetings as necessary.
• Ensuring the service team has the correct skills and tools for Service, Repair, Reconditioning, Oil Condition Monitoring, Annual Inspections, and Pre-docking Inspections.
• Developing the service team to achieve organizational goals and providing feedback on products and customer insights to the main office in Norway.

What we require:

• Strong knowledge of Framo products, Marine, and/or Oil & Gas, with a commercial understanding and experience in contractual work.
• A BSc or MSc degree in Engineering is an advantage, but not a requirement.
• Willingness to travel as needed.

What we offer:

• An exciting and rewarding position with opportunities to build strong relationships with customers and within the Framo organization.
• A dynamic workplace with competitive conditions.