Service Management Officer - Battery Energy Storage Systems (BESS)

Energy Vault; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Energy Vault is currently seeking a skilled Service Management Officer to enhance technical excellence within Battery Energy Storage Systems (BESS) service operations. The role entails hands-on support, troubleshooting, and coordination within a dynamic team, requiring specialized knowledge and experience in control systems and electrical installations. Join a leading player in innovative energy solutions and contribute to advancements in power systems while enjoying a competitive salary and growth opportunities.

Benefits

Competitive salary

Opportunities for development

Exceptional benefits

Qualifications

• 5–10 years of experience with Battery Energy Storage Systems and Microgrids.
• Qualified to handle 1000VDC high voltage electrical installations.
• Proficient in IT tools including MS Office.

Responsibilities

• Provide second-level technical support for battery storage systems.
• Monitor fleet performance and optimize systems post-commissioning.
• Conduct Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT).

Skills

Control Systems

Electrical Installations

System Troubleshooting

Low Voltage Systems

High Voltage Systems

Education

Degree or Diploma in Electrical, Electronic, Mechatronic Engineering

Job description

Job Description

Location: Tukang, Singapore (West)

Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered.
Rolls-Royce is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

A new opportunity has arisen for a skilled Service Management Officer like you to join our dynamic team and play a key role in driving technical excellence and operational efficiency across our Battery Energy Storage Systems (BESS) service operations. You will serve as a subject matter expert in BESS, supporting commissioning, troubleshooting, and continuous improvement initiatives across our projects in the Asia-Pacific region.

Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defense vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

Key Accountabilities

• Provide second-level technical support focusing on electronics, electrical, and automation systems such as Battery Energy Storage Systems (BESS) and EnergetIQ.
• Monitor fleet performance, evaluate operational data, and optimize systems post-commissioning.
• Offer office-based technical support for service technicians across the Asia-Pacific region.
• Perform risk assessments for commissioning scope and attend toolbox meetings.
• Ensure strict adherence to Quality, Health, Safety and Environment (QHSE) policies.
• Conduct Factory Acceptance Testing (FAT) and attend Site Acceptance Testing (SAT) as required.
• Collaborate with the "Flying Doctor" team to instruct and guide Engineers/Technicians.
• Supervise and assess Engineers/Technicians to ensure compliance with safety regulations and quality standards.
• Coordinate with project teams for daily planning and execution of commissioning and testing activities.
• Troubleshoot issues remotely, including complex cases and customer communications.
• Serve as the case owner for Customer Care Center (CCC) tickets and provide regional support.
• Perform on-site or remote troubleshooting and optimization of plant operations.
• Document defects, corrective measures, and work completed using service tools and MS Office applications.
• Collaborate with global service and development teams on technical problem-solving and customer engagement.
• Support spare parts and service sales teams for commercial clarifications and part identification.
• Contribute to training and conduct basic technical sessions for customers and distributors when required.
• Participate in review of complex commissioning deliverables and resolve shortfalls with project teams.
• Define and coordinate corrective actions in field operations.
• Determine if defects fall under warranty or are chargeable.

Qualifications

• Minimum Degree or Diploma in Electrical, Electronic, Mechatronic, or related Engineering disciplines.
• Minimum of 5–10 years of relevant experience with Battery Energy Storage Systems and Microgrids.
• Strong knowledge of control systems and electrical installations.
• Hands-on experience with Low Voltage (LV), Medium Voltage (MV), and High Voltage (HV) Direct Current (DC) switchboards and battery systems.
• Familiarity with international and local standards include:
  • Germany DGUV Rule 103-011
  • VDE 0105-100
  • Singapore Standard SS CP5: Code of Practice for Electrical Installations
  • SS 538: Code of Practice for Maintenance of Electrical Equipment of Electrical Installations
• Preferred: Licensed Electrical Worker (LEW) certification or equivalent.
• Qualified and certified to handle 1000VDC high voltage electrical installations, or willingness to undertake training and obtain relevant certification.
• Skilled in testing and calibration of BESS control panels and electrical switchboard components.
• Proficient in system troubleshooting and understanding technical specifications.
• Good command of IT tools including MS Office and network-related configuration.
• Strong initiative, logical thinking, and ability to perform under pressure.
• Willingness to travel occasionally for project coordination and customer engagement.

Why Join US?

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

Pioneer optimum performance

Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Inclusion strategy here.

Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.

Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.

Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorization.

Job Category

Service Management

Posting Date

15 Apr 2025; 00:04