Service Line Manager

tech mahindra limited (singapore branch); Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Tech Mahindra Limited (Singapore Branch) seeks a Service Line Manager to lead the APAC operations team responsible for investment data sourcing and mastering services for a major financial institution.

The role requires proven leadership, strong communication, and deep finance data knowledge to drive continuous improvement and operational excellence in a dynamic environment.

Qualifications

• University degree in mathematics, economics, business administration, finance and/or equivalent experience in finance.

Responsibilities

• Oversee daily operations to ensure timely, quality data sourcing and mastering services.
• Lead follow-the-sun APAC operations with EMEA and offshore teams.
• Support APAC clients and manage offshore service provider accordingly.

Skills

Leadership

Communication

Problem-solving

Data analysis

SQL/PLSQL

Data warehousing

English fluency

Education

University degree in mathematics/economics/business/finance

Tools

SQL

PL/SQL

Relational databases

Job description

Job Purpose/ Role

Weare looking for a Service Line Manager who is able to take over team leadership responsibility and service ownership for our operations team in the Asia-Pacific (APAC) region.

We are responsible for delivering reliable services in a dynamic environment to support the reporting and decision-making process of one of the world’s leading financial institutions. This role involves managing daily operations, ensuring team productivity, striving towards operational excellence, and fostering a positive work environment. The Team Manager will also be responsible for setting performance goals, providing feedback, and supporting the professional development of team members.

Key Responsibilities

• Oversee and support daily operations to ensure investment data sourcing and mastering services are provided in time and quality
• Manage the follow-the-sun operations model covering the APAC time zone together with your colleagues from the EMEA time zone and our offshore service provider
• Take responsibility for supporting our customers based in the APAC region and managing our offshore service provider in this regard accordingly
• Identify areas for process improvement and implement solutions to ensure the continuous improvement of our services
• Drive the definition of KPIs and steering of our service provider to effectively run our day-to-day operations
• Plan budget and resources for your area of responsibility and continuously monitor actual costs and efforts to identify potential deviations from plan
• Conduct regular team meetings to communicate goals, updates, and feedback
• Set clear performance expectations and conduct regular performance reviews with your team members

Key Requirements/ Skills/ Experience

• University degree in mathematics, economics, business administration, finance and/or equivalent experience in finance
• Proven experience in a leadership or management role
• Excellent communication, interpersonal, and organizational skills
• Ability to motivate and inspire a team to achieve high performance
• Strong problem-solving skills and the ability to make decisions under pressure
• In-depth financial know-how, especially in the context of investment data and capital markets
• IT and data affinity as well as experience in data analysis, preferably with relational databases (SQL, PL/SQL)
• Experience with data warehousing concepts and technologies
• Experience in working with or management of service providers is an advantage
• Fluent in English