Service Helpdesk Agent - IT Firm

IT Solution Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An IT service provider in Singapore is seeking a Service Helpdesk Agent to enhance their customer support team. The role involves resolving customer inquiries, documenting issues, and coordinating service requests efficiently. Ideal candidates should possess a diploma and have relevant experience in customer service, alongside strong communication skills and the ability to thrive in a dynamic, fast-paced IT environment.

Qualifications

• Minimum 1-2 years of experience in call center or customer service.
• Good understanding of IT systems and products.
• Comfortable working shift hours.

Responsibilities

• Resolve customer enquiries, complaints and feedback.
• Document details of issues and customer enquiries.
• Coordinate service orders to field engineers.

Skills

Excellent communication skills

Attention to detail

Ability to work in a fast-paced environment

Team player

Education

Diploma / A Level / Nitec

Job description

Looking for Service Helpdesk Agent in Singapore

Position Title

Service Helpdesk Agent – IT Firm

Description

IT Solution Singapore is currently looking to appoint a Service Helpdesk Agent to join their company IT team in Singapore office.

IT Solution Pte Ltd aims to be the leading Singapore-based firm for corporate IT service that provides One-Stop Solution services for our clients.

We are a young and dynamic company specializing in IT Solution Services. We are committed to easing your workload by providing various IT needs and enhancement solutions in an innovative way to aid in your business administration.

You can entrust your IT functions to us while you focus on your core businesses. We are constantly developing and launching new enhancement solutions to assist in optimizing our clients’ network, IT infrastructure , applications, websites , and online marketing .

Our Mission
To provide customers with the best quality of services at an affordable price and prompt delivery of services.

Our Vision
To become a leading premier IT solution provider, both effective and efficient in providing a comprehensive range of quality IT solution and digital marketing support.

Remuneration is commensurate with qualifications and work experience. Qualified and interested candidates should email their resume to in ** @ ************ om.sg

Please state your current and expected salary and include in the CV a digital photo of yourself.

Job Responsibilities

• Resolve customers enquires, complaints and feedback.
• Analyse each situation and escalate calls to the right team to ensure the best and quickest action.
• Coordinate service orders to field engineers through in-house system.
• Document details of issues and customer enquiries.
• Follow-up with outstanding issues.
• Ensure all other ad-hoc duties assigned by supervisor are completed.

Requirements

• Diploma / A Level / Nitec in any field.
• 1-2 years of experience in call centre / customer service field.
• Candidates with minimal academic qualifications but
• Good fundamental understanding of IT systems, products and technology.
• Meticulous, detailed and able to work in a fast-paced environment.
• Excellent verbal and interpersonal communication skills, and telephone etiquette.
• Comfortable with working shift hours.
• Good team player.

Hiring Organization

Employment Type
Full Time

Industry
IT Solutions Company

Job Location
51 Goldhill Plaza #07-11, 308900, Novena, Central, Singapore

Working Hours
Mon – Fri: 9:00 to 18:00

Date Posted
1 January 2023

Valid Through
30 June 2023

Position: Service Helpdesk Agent – IT Firm

Thank you for having an interest in this position, please kindly email your resume to in ** @ ************ om.sg . Please state your current and expected salary and include in the CV a digital photo of yourself.

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Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.