Service Executive

HATHAWAY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local beverage service company in Singapore seeks a dedicated Service Executive to ensure customers feel welcomed and receive excellent service during their visit. The ideal candidate is passionate about food and beverages, possesses strong customer service skills, and can handle complaints effectively. Responsibilities include ensuring a smooth ordering experience, maintaining hygiene standards, and assisting with beverage preparation. Applicants should be detail-oriented and motivated to provide high-quality service.

Qualifications

• Excellent attitude, humble and hardworking.
• Passionate about service, drinks, and food.
• Motivated to delight customers with high-quality service.

Responsibilities

• Ensure every customer feels welcomed.
• Provide excellent and friendly service.
• Handle customer complaints to retain satisfaction.

Skills

Customer service

Interpersonal skills

Problem-solving

Attention to detail

Job description

Overview

The Service Executive ensures that all guests are happy and welcome during their visit through excellent product knowledge, presentation, and communication. The Service Crew has a deep passion for customer service and high‑quality products. The Service Crew will have the opportunity to assist the coffee and beverage bar.

Duties & Responsibilities

Operations

• Ensure every customer feels welcome to the place
• Provide excellent and friendly service to customers
• Ensure smooth and pleasant ordering experience
• Ensure accurate and professional delivery of food and beverages
• Ensure smooth and polite payment process
• Able to handle customer complaints and provide immediate customer recovery to retain customer satisfaction
• Willing to go the extra mile for customers while gaining the respect and camaraderie of customers
• Ensure cleanliness and high hygiene standards of all service areas and equipment
• Assist in preparation of high-quality coffees and beverages

Requirements

• Excellent attitude, humble and very hardworking
• Very passionate about service, drinks, and food
• Motivated to want to delight and please all our different customers
• Attentive to details and meticulous to ensure smooth operations with minimal errors
• Good interpersonal skills so as to build good working relationships with colleagues and managers
• Good problem-solving skills to ensure continued operations in the face of challenges