Service Engineer (VRV)

Daikin Airconditioning (Singapore) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the air-conditioning industry is seeking a Technical Support Specialist to conduct inspections and provide technical guidance to contractors. This role involves collaborating with various departments to enhance service quality and monitor QC processes, requiring strong communication skills and a proactive approach.

Qualifications

• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems.
• Pro-active, independent, and result-driven.
• Able to commence immediately or within short notice.

Responsibilities

• Conduct on-site inspections of VRV systems to assess and troubleshoot reported issues.
• Provide technical expertise to support dealers and contractors.
• Monitor and analyze data to manage quality performance.

Skills

Communication skills

Customer service orientation

Problem-solving

Education

Diploma or equivalent in Engineering

Job description

Responsibilities:

• On-site Inspections

  o Conduct on-site inspections of VRV systems to Assess & Troubleshoot reported issues.

  o Collaborate with Sales & Engineering Department to manage complex technical issues.

• Technical Support

  o Provide Technical expertise to support Dealers & Contractors.

  o Provide Technical support to Sales Department to expand Dealers & Contractors network.

  o Review & Implement corrective actions to strengthen Service teams capabilities.

• Quality Assurance

  o Identify potential QC issues & communicate with Regional Service Headquarters & QC for resolution.

  o Act as a bridge between Quality Control (QC), facilitating effective communication & collaboration.

  o Collaborate with the Regional Service Headquarters & QC to implement & maintain quality control processes.

  o Monitor & Analyse data to manage quality performance & recommend corrective actions when necessary.

  o Prepare and present quality performance reports to management.

  o Provide Training & Guidance to colleagues & Service teams on Quality Control processes & procedures.

• Training Support

  o Assist in the scheduling & coordination of training sessions, workshops, & seminars.

  o Provide T&C training to Contractors.

Requirements:

• Diploma or equivalent in Engineering

• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

• Able to work independently, pro-active and result driven

• Strong communication skills

• Customer service oriented & able to handle difficult customer

• Able to commence immediately or within short notice