Service Engineer (VRV)

Daikin Airconditioning (Singapore) Pte. Ltd.; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated technical support specialist to join their team. This role involves conducting on-site inspections and providing technical expertise to enhance service delivery. You will collaborate with various departments to manage complex issues and ensure quality assurance in service operations. The ideal candidate will have a diploma in engineering and at least two years of experience in HVAC systems. If you are proactive, customer-oriented, and ready to make an impact, this opportunity is perfect for you.

Qualifications

• Minimum 2 years of technical experience in air-conditioning or HVAC systems.
• Able to work independently and proactively.

Responsibilities

• Conduct on-site inspections of VRV systems to troubleshoot issues.
• Provide technical support to dealers and contractors.

Skills

Technical expertise in HVAC systems

Strong communication skills

Customer service orientation

Problem-solving skills

Education

Diploma in Engineering

Job description

Responsibilities:

• On-site Inspections

  o Conduct on-site inspections of VRV systems to Assess & Troubleshoot reported issues.

  o Collaborate with Sales & Engineering Department to manage complex technical issues.

• Technical Support

  o Provide Technical expertise to support Dealers & Contractors.

  o Provide Technical support to Sales Department to expand Dealers & Contractors network.

  o Review & Implement corrective actions to strengthen Service teams capabilities.

• Quality Assurance

  o Identify potential QC issues & communicate with Regional Service Headquarters & QC for resolution.

  o Act as a bridge between Quality Control (QC), facilitating effective communication & collaboration.

  o Collaborate with the Regional Service Headquarters & QC to implement & maintain quality control processes.

  o Monitor & Analyse data to manage quality performance & recommend corrective actions when necessary.

  o Prepare and present quality performance reports to management.

  o Provide Training & Guidance to colleagues & Service teams on Quality Control processes & procedures.

• Training Support

  o Assist in the scheduling & coordination of training sessions, workshops, & seminars.

  o Provide T&C training to Contractors.

Requirements:

• Diploma or equivalent in Engineering

• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

• Able to work independently, pro-active and result driven

• Strong communication skills

• Customer service oriented & able to handle difficult customer

• Able to commence immediately or within short notice