Service Engineer / Senior Service Engineer (Audio Visual)

Vega Project Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in AV systems is looking for a Service Engineer/Senior Service Engineer to ensure optimal performance and support of AV installations. The role involves technical troubleshooting, system installation, and client engagement across various environments. Candidates should possess strong problem-solving skills, relevant qualifications, and a customer-oriented mindset.

Qualifications

• Experience in AV system installation and maintenance.
• Proficient in using AV control systems and associated software.
• Willingness to travel to client sites as needed.

Responsibilities

• Install and configure AV systems, including projectors and audio equipment.
• Diagnose and troubleshoot technical issues for clients.
• Document all service activities and maintain equipment inventory.

Skills

Problem-solving

Communication

Customer service

Documentation

Education

Degree or diploma in Electrical Engineering, Electronics, or related field

Tools

AV equipment

Control systems

Job description

Job Overview:

As a Service Engineer/ Senior Service Engineer, you will play a vital role in ensuring the continuous functionality and optimal performance of AV systems. You will be responsible for installation, maintenance, troubleshooting, and providing technical support to our clients.

Responsibilities:

• Install, configure, and calibrate AV systems, including projectors, displays, audio equipment, and control systems.
• Conduct preventative maintenance, routine inspections, and system upgrades.
• Diagnose and troubleshoot technical issues, both remotely and on-site.
• Collaborate with the project team to ensure successful system integration and client satisfaction.
• Provide technical support to clients, addressing inquiries and resolving issues in a timely and professional manner.
• Document all service activities, including equipment inventory, maintenance records, and service reports.
• Stay updated on industry trends and new technologies to make recommendations for system improvements.
• Participate in training programs to enhance technical skills and certifications.

Qualifications:

• A degree or diploma in Electrical Engineering, Electronics, or a related field is preferred.
• Previous experience in AV system installation, maintenance, and support.
• Proficiency in using various AV equipment, control systems, and software.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Detail-oriented with strong documentation skills.
• Willingness to travel to client sites as needed.
• Relevant certifications in the AV industry, such as CTS (Certified Technology Specialist), are a plus.

Working Conditions:

• The role may require working in various environments, including corporate offices, educational institutions, and event venues.
• Some projects may require working evenings and weekends to accommodate client needs.
• Travel to client sites within the designated area may be necessary.