Service Engineer / Senior Service Engineer

BSD PRIVATE LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology service provider in Singapore is seeking a Field Service Engineer to provide technical support and maintenance for semiconductor equipment. The candidate should possess a relevant engineering diploma and have at least 3 years of field service experience. This position includes travel to customer sites for installation and troubleshooting, and it offers competitive remuneration and benefits including car and mobile allowances.

Benefits

Competitive salary

Car allowance

Mobile phone allowance

Private health insurance

CPF Contribution

Qualifications

• At least 3 years of working experience in the related field.
• Field service experience is required.

Responsibilities

• Prepare service jobs and machine parts quotation.
• Travel to customer site for installation and maintenance.
• Submit warranty claims on behalf of customer.
• Conduct technical training for customers and staff.
• Report service activities to Service Manager.

Skills

Computer

Microsoft Office

Education

Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic) or Engineering (Mechanical)

Job description

Job Summary and Key Objectives:

-To provide a good technical service support to customers to achieve company’s goals and objective and supporting company’s business growth plans.

Requirements:

• Candidate must possess at least Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Computer, Microsoft Office
• Able to travel Overseas and on short notice occasionally.
• Preferably specialized in Field Service for SMT and Semiconductor Equipment/Machinery.
• Able to Standby and work on weekend or Public Holidays.
• Training will be provided.
• Only candidates with field service experience will be consider.
• Able to work hands-on and familiar to work in clean-room environment.
• This is a role that requires candidate to be self-orientated and independent.

Key Responsibilities includes:

• Prepare Service jobs and machine parts quotation instruction to Administrator.
• Submit warranty claims to factory on behalf of customer.
• Travel to customer site to perform installation, commissioning, field retrofit, calibration, preventive maintenance, troubleshoot and repairs of company products.
• Prepare and submit Field service report to customer on-site.
• Prepare and submit technical documents such as commissioning/Installation reports, quality reports, calibration reports, preventive maintenance reports to customers / suppliers.
• Answer customer questions relating to technical and service problems with tactful manner and courtesy. And thus, built good rapport with customers.
• Practice continuous improvement by staying up to date with new knowledge of equipment modifications, new systems, and related technical information.
• To review and improve efficiency on technical service procedures from time to time.
• Conduct technical training for company products to customers or newly joined technical staffs.
• Take initiative to create of additional services or referral of product sales opportunities to the sales team.
• Share customer feedback to colleagues to innovate and create positive long-term benefits.
• Manage all resources, materials and equipment required for each project to deliver the project effectively and efficiently.
• Able to work with Sales team to support for some sales activities.
• Timely report to Service Manager on all service activities situation and updates.
• Assist to Service Manager to manage Master Service activities schedule.

Remuneration:

*5-day work week (Monday to Friday. 9am to 6pm)

*Competitive salary

*Car allowance

*Mobile phone allowance

*Private health insurance and CPF Contribution