Service Engineer (LTSA / Gas Turbine / Rotating Equipment / Power Plant / Perm)

Job Descriptions:

40%

• Develop and maintain good working relationships with customers, ensuring that the customer's technical issues and requirements are clearly understood and addressed in an effective and timely manner.

• Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, and procedures.

• Prepare and present clear and concise technical instructions, procedures, reports, specifications, and proposals.

• Communicate with and proactively support the Customer to act on Technical Information notices to enhance plant performance.

• Identify potential failures with support from the 24/7 remote monitoring hub and expert support, proactively engaging customers to develop countermeasures.

• Analyze, track, and report monthly Reliability, Availability, and Maintainability (RAM) data and relevant KPIs for the LTSA for the purposes of invoicing and monitoring performance against contractual guarantees and obligations.

• Review and present the monthly monitoring diagnostic reports to Customers.

• Support the prospecting, developing, and winning of aftermarket sales opportunities.

• Travel to customer site locations in Singapore and Malaysia to support project and technical meetings.

40%

• Collaborate and coordinate with various internal and external stakeholders (Example: customers, LTSA program manager, Technical Advisors, Service Engineer Team, Repair facilities, and local vendors) to support the planning and successful execution of planned or unplanned maintenance.

• Present and discuss plans and schedules for Planned and Unplanned maintenance.

• Coordinate and support the efficient dispatch of parts and technical advisory services.

• Perform Technical Advisory services related to Planned or Unplanned Maintenance.

20%

• In the event of plant emergencies (including times beyond normal working hours), travel to site on short notice to provide on-site fact-finding/troubleshooting support to the Customer and internal stakeholders, providing technical advice to support Unplanned Maintenance and recommissioning of the power plants.

• Communicate failure data (e.g., interviews, pictures, measurements, event logs, data logs) between the Customer and internal stakeholders to support investigations of various operational problems on the Power Train and Auxiliary systems, which involve analyzing operational, mechanical, instrumentation, and control aspects.

• Lead or support root cause analysis to determine the original cause of failures that led to forced outages, and recommend necessary countermeasures to minimize impact.

• Investigate problems that may occur during maintenance works, consult with internal stakeholders, and provide solutions on an urgent basis.

• Summarize findings and conclusions in clear, logical, and easily understood reports for external and internal stakeholders.

Requirements:

• Diploma/Degree in a relevant engineering or technical field.

• At least 3 years of relevant work experience in areas of Gas Turbine, Steam Turbine, or large-scale rotating equipment design, installation, commissioning, operation, and maintenance.

• Customer service experience with interaction with plant personnel to deliver service support.

• Practical work experience in troubleshooting rotating equipment problems on site and restoring plants back into service.

• Experience liaising with Field Service and Engineering to drive technical resolution, identify root causes, and drive corrective actions.

• Technical knowledge in Gas Turbines, Steam Turbines, Turbine Generators, Large-Scale Rotating Equipment, Control systems, and/or Auxiliary equipment.

• Strong analytical and problem-solving ability.

• Able to develop and write clear and concise technical instructions, procedures, reports, specifications, and proposals.

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to vivian(at)trustrecruit.com.sg.

We regret only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Vivian Chung Fhui Tiin

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